Technical Helpdesk Jobs

Responsibilities:Coordinate and support franchise outlets for smooth operations.Ensure timely execution of assigned tasks and follow-ups.Communicate with franchisees and internal teams for issue resolution.Track reports, maintain data, and assist in growth initiatives.Support marketing, supply, and operational activities as needed.Requirements:Excellent communication and coordination skills.Good teamwork, problem-solving, and accountability.Proficient in MS Office (Excel, Word).Graduate in Business/Commerce or related field.13 years of relevant experience preferred.Type: Full-timeSalary: As per experience

Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 $1,300 USD per month (depending on experience)Position Overview:Were looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsWhy Join Total Shape?Fully remote role with flexible schedulingCompetitive monthly compensationSupportive and collaborative remote teamOpportunities for advancement and skills developmentTo apply, please follow these instructions:Search on Google for Total Shape then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.We will contact you if we believe youre a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

Designation - Sr. Technical Process ExecutiveMin 1 Yr Exp Into Technical Support International VoiceMust Have - Service Desk VoiceAny GraduateCTC - Up to 5.5 LPA + Allowances and IncentivesWork From Office24*7 US Rotational Night Shift Both Way Cab (Whithin 25 KM)5 Days Working 2 Days Rotational OffAbsconded Cases Not ConsiderableNotice - Immediate Joiners

1. IT Infrastructure ManagementMaintain and troubleshoot hardware (computers, printers, bar code scanners, bio metric devices, etc.) used in garment production units and offices. Ensure smooth functioning of LAN/WAN, Wi-Fi, and internet connectivity across factory and office premises.Manage data backup, storage, and recovery processes. 2. Software & ERP SupportProvide support for ERP/garment industry-specific software (such as SAP, Tally, or customized production planning systems).Coordinate with vendors for software updates, troubleshooting, and integration with production processes.Train staff on using ERP modules for merchandising, production, inventory, and accounts.3. Data Security & ComplianceEnsure data security, antivirus updates, and firewall protection.Monitor user access rights to protect sensitive company data.Support compliance with IT and audit requirements.4. Production & Operations SupportAssist production teams with IT-enabled machines (e.g., CAD systems, automated cutting/printing systems).Troubleshoot IT-related issues in production lines without hampering workflow.Support barcode/RFID-based inventory and warehouse management systems.5. User Support & TrainingProvide first-level IT support to employees across departments.Conduct training sessions on IT tools, emails, and ERP usage.Document recurring issues and preventive solutions.Note: Candidates with relevant garments industry experience will be considered. Local candidates will be given preference

Job Overview:We are looking for a dynamic and tech-savvy female candidate to join our team as a Client Relationship Executive. The ideal candidate should have a strong understanding of website development, digital marketing, and IT support. This role requires excellent communication skills in English, the ability to interact with clients effectively, and proficiency in MS Office for administrative tasks.Key Responsibilities: Client Interaction Handle calls and communicate with potential and existing clients to understand their requirements and promote our services. Service Consultation Explain and consult clients about our services, including website design & development, digital marketing, and IT solutions. Lead Generation & Follow-ups Engage with leads, schedule meetings, and maintain follow-ups to convert inquiries into business. Technical Support & Coordination Provide basic IT support related to website management, digital marketing insights, and admin tasks. Administrative Support Manage documentation, reports, and client databases using MS Office (Excel, Word, Outlook, PowerPoint). Collaboration Work closely with the sales and technical teams to ensure smooth project execution and client satisfaction.Required Skills & Qualifications: Fluent in English Excellent verbal and written communication skills. Technical Knowledge Basic understanding of website development, digital marketing (SEO, social media, PPC), and IT support. Client Handling Skills Strong ability to engage with clients, explain technical services, and maintain professional relationships. MS Office Proficiency Good knowledge of Excel, Word, PowerPoint, and Outlook for administrative work. Experience Minimum 1 year of experience in client interaction, IT support, or digital marketing. Multitasking & Problem-Solving Ability to manage multiple client inquiries and administrative tasks efficiently.

We are seeking a detail-oriented and analytical Quality Engineer to ensure our products and processes meet the highest industry standards. The ideal candidate will be responsible for quality control, process improvement, compliance, and problem-solving to enhance product reliability and customer satisfaction.Key Responsibilities:Develop, implement, and maintain quality control processes to ensure product and process compliance.Conduct root cause analysis (RCA) and implement corrective & preventive actions (CAPA) for quality issues.Utilize Six Sigma, Lean, and other methodologies to drive continuous improvement.Perform internal audits and assist with external audits (ISO 9001, IATF 16949, AS9100, etc.).Analyze data using Statistical Process Control (SPC) and generate reports to track quality performance.Collaborate with engineering, production, and supply chain teams to improve manufacturing quality.Conduct Failure Mode and Effects Analysis (FMEA) to assess risks and prevent defects.Ensure compliance with industry standards, regulations, and customer requirements.Work with suppliers to establish supplier quality assurance (SQA) programs.Train employees on quality standards, inspection techniques, and best practices.

Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:2-5 years prior experience in a technical support role Minimum 2 years experience in a Tier I support role Proficient in Microsoft Office suite Familiarity with Cloud based technologies Strong attention to detail and time management Strong oral and written communication skills Strong customer service and conflict resolution skills.

Dear Candidates,Greetings from Rightfit Resources!We are hiring for the following position:Position: IT Consultant Salary: 12,000 to 55,000 per month Qualification: Fresher / ExperiencedIf you are passionate, motivated, and looking to join a dynamic team, we want to hear from you! Apply now and take your career to the next level with Rightfit Resources.How to Apply: Submit your resume via this link.Note: Only shortlisted candidates will be contacted for the interview process.

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

Job SynopsisProfile : Sales ExecutiveCompany: Secure PC Online Solutions Pvt LtdExperience: 1+ yearsSalary: 35000 to 45000Location: LucknowJob DescriptionDear Candidate,We have an urgent opening for Sales Associate in Lucknow.Roles and responsibilities -* Assist customer to help with their issues related with Internet/CCTV/Computer/Mobility Devices//network.* Resolve the issue over call or via remote.* Follow ups on regular intervals if case is refereed to different team.Qualifications - * Excellent Spoken English (COMPULSORY)* Any Graduate can apply.* 1+ years experience in International BPO Or any Domain can apply for Voice Process.* Only Night Shift.* Work from home not available.

Requirement for Service Desk Engineer for the location of Thane.1. Ticket assigning and follow-up2. Pulling reports in Excel.3. Email communication4. Good spoken English is mandate.

Designation: Help Desk EngineerLocation- Goa, Chandigarh, Mumbai, Pune, RajasthanGeneral Position Summary: Technical person having good knowledge of Wi-Fi networks and resolve guest internet related issues. Roles & Responsibilities: Wi-Fi and Network troubleshooting ISP Coordination in case of link failure NMS Monitoring Maintain Inventory Access point configuration Daily Report Job Skills & Abilities Guidelines: Excellent problem-solving skills and communication.Salary- 15,000.00 - 17,500.00in hand and CTC will be 19,400.00 - 21,900.00 per month depending upon the knowledge and interview performance.

Minimum: Should have MCA or B. Tech/BE in Computer Science or Information Science Fluency in English and Kannada (Speaking, reading, and writing) Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries. Knowledge and prior experience in working on specific computing applications proposed for Help DeskDesired: Good communication skills At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.Create help desk tickets raised from operators or department users over phone.Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,Service Asset & Configuration Management, SLA management process.