IT Helpdesk Coordinator

Bluechip Gulf It Services Pvt. Ltd.

Key Responsibilities:

Serve as the primary contact for users seeking technical assistance via phone, email, or helpdesk system.

Monitor and prioritize incoming IT support tickets.

Assign and escalate tickets to appropriate support teams or personnel.

Follow up on open incidents and ensure timely resolution.

Maintain accurate records of issues and solutions within the helpdesk system.

Prepare Daily/Weekly/Monthly/Yearly reports on support metrics and ticket statuses.

Assist in creating and updating IT support documentation, FAQs, and SOPs.

Coordinate with vendors and third-party service providers for issue resolution when required.

Ensure end-user satisfaction by maintaining high-quality support standards.

Requirements:

Local Vadodara candidates are highly preferred.

Bachelor��s degree in Information Technology, Computer Science, or related field (preferred).

Proven experience in IT support/helpdesk environment.

Good knowledge of Windows OS, MS Office, remote desktop tools, and ticketing systems (., Freshdesk, Zendesk, ServiceNow).

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to work under pressure and handle multiple issues simultaneously.

ITIL Foundation certification (preferred but not mandatory).

Key Skills:

Ticket Management & Helpdesk Tools

Coordination & Escalation Handling

Basic Troubleshooting (Hardware, Software, Network)

Communication & Customer Service

Reporting & Documentation

Time Management

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  I.T.I., B.C.A, B.Com, B.E, B.Tech, M.C.A, M.Com, M.Tech

• Role

  IT Helpdesk Coordinator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office