IT Helpdesk Coordinator (female)

SPRV INFOSYS

job title : helpdesk executive/ call coordinator

job location : work from home (wfh)

job type : full-time

total positions : 2

working days : monday to saturday

working hours : 9:00 am to 7:00 pm

job description :

1. act as the single point of contact for customer support and incident requests.

2. coordinate with customers, engineers, and vendors via calls and e-mails.

3. route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.

4. provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.

5. maintain accurate records of all tasks, jobs, requests, and incidents in ms excel.

6. follow the escalation matrix as required, depending on the status of tasks or incidents.

7. prepare daily, weekly, and monthly mis reports.

education & experience :

1. academic qualification : any graduate

2. experience required : minimum 6 months to 2 year’s

3. communication skills : proficient in english (written & verbal), and able to communicate in hindi and marathi.

4. salary offered : upto ₹ 3lacs/annum

5. joining : 30 days

important note : only experienced candidates (6 months to 2 years in call coordination, service desk, and vendor management) are encouraged to apply.

interested candidates are invited to share their updated cv at

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  12th Pass, I.T.I. [Information Technology], B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, B.Tech

• Role

  IT Helpdesk Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home