IT Helpdesk Coordinator (1-3 Years)

Job Title: IT Helpdesk Coordinator

Department: Information Technology

Reports To: IT Service Desk Manager

Location: On-site at Ahmedabad

Employment Type: Full-Time

About Us

Kalp Systems has been engaged in providing cutting-edge IT solutions for the past 36 years. Our IT

Services team is the heartbeat of our organization, ensuring our clients and employees have the

seamless technology experience they need to succeed. We are located in Ahmedabad, Gujarat.

Role Overview

We are seeking a highly organized, proactive, and customer-focused IT Helpdesk Coordinator to act as

the air traffic controller for our IT support team. In this role, you will be the first point of contact for

incoming IT requests, responsible for triaging, prioritizing, and dispatching tickets to the appropriate

technical resources. You will not necessarily be fixing the technical issues yourself unless required;

rather, you will ensure that every issue is tracked, routed efficiently, and resolved within our Service

Level Agreements (SLAs), all while providing exceptional communication to our users.

Key Responsibilities

Ticket Triage & Dispatch:

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  IT Helpdesk Coordinator

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Post Office, Shreyas Complex, 302, near Navrangpura, Navrangpura, Ahmedabad, Gujarat 380009