- Handle international voice calls: The International Voice Process Executive will be responsible for managing incoming and outgoing calls from international clients and customers. - Provide customer support: Respond to customer inquiries, resolve issues, and provide assistance to ensure customer satisfaction and retention. - Follow communication scripts: Use predefined scripts to ensure consistency and accuracy in interactions with customers. - Update customer information: Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints. - Meet targets and goals: Achieve performance objectives related to call quality, productivity, and customer satisfaction levels. - Good communication skills: Excellent verbal communication skills in English to effectively interact with customers from different countries. - Strong problem-solving abilities: Ability to think quickly and make decisions to address customer needs and concerns efficiently. - Ability to work in a fast-paced environment: Adaptability to handle a high volume of calls and multitask effectively while maintaining a professional demeanor. - Bachelor's degree in relevant fields: B.C.A, B.B.A, B.Com, B.Sc are required to qualify for this position. - 0-1 years of experience: Prior experience in customer service or call center roles is beneficial but not mandatory for entry-level candidates.