Freshers For International Telecaller - Tirunelveli

E Care India Pvt Ltd

- handle international voice calls: the international voice process executive will be responsible for managing incoming and outgoing calls from international clients and customers.

- provide customer support: respond to customer inquiries, resolve issues, and provide assistance to ensure customer satisfaction and retention.

- follow communication scripts: use predefined scripts to ensure consistency and accuracy in interactions with customers.

- update customer information: maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints.

- meet targets and goals: achieve performance objectives related to call quality, productivity, and customer satisfaction levels.

- good communication skills: excellent verbal communication skills in english to effectively interact with customers from different countries.

- strong problem-solving abilities: ability to think quickly and make decisions to address customer needs and concerns efficiently.

- ability to work in a fast-paced environment: adaptability to handle a high volume of calls and multitask effectively while maintaining a professional demeanor.

- bachelor's degree in relevant fields: , , , are required to qualify for this position.

- 0-1 years of experience: prior experience in customer service or call center roles is beneficial but not mandatory for entry-level candidates.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  B.C.A, B.B.A, B.Com, B.Sc

• Role

  International Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  Plot #3, Allwin Complex, Xavier Colony, Tirunelveli - 627005