Customer Relationship Executive Jobs For Freshers - Kolkata

We are looking for a Customer Relationship Executive to join our team in Kolkata. This position is ideal for individuals who have recently completed their education and are eager to start their careers in customer service.

Key Responsibilities:

- **Communicate with Customers**: You will engage with customers through calls and emails, addressing their inquiries and providing information about our products and services. This requires good listening skills and a friendly demeanor.

- **Resolve Issues**: When customers face problems, you will help resolve their issues quickly and effectively, ensuring a positive experience. This may involve coordinating with other departments for a resolution.

- **Maintain Records**: You will keep detailed records of customer interactions and transactions. Accurate data entry helps track customer satisfaction and resolves future inquiries efficiently.

- **Follow Up**: Regularly check in with customers to ensure they are satisfied with our services. This helps build strong relationships and encourages repeat business.

- **Provide Feedback**: Share insights and feedback from customers with the team to help improve our products and services. Your input will be valuable in enhancing the overall customer experience.

Required Skills and Expectations:

- Excellent communication skills in both verbal and written formats are essential for effective interaction with customers.

- A positive attitude and willingness to learn are crucial, as this role involves direct customer engagement.

- Basic computer skills and familiarity with office software will help you manage customer records and reports.

- Strong problem-solving skills and the ability to think on your feet will be necessary for addressing and resolving customer issues.

- A team player mentality is important, as you will be working closely with colleagues to achieve common goals.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  10th Pass

• Role

  Customer Relationship Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata