12th Pass Freshers For Customer Relationship Executive

- Build and maintain strong, long-lasting customer relationships: As a Customer Relationship Executive, you will be responsible for building rapport with customers to ensure their satisfaction and loyalty towards the company.

- Address customer inquiries and resolve complaints: You will need to actively listen to and understand customer concerns, providing timely solutions to ensure a positive experience and maintain customer retention.

- Communicate with customers through various channels: Whether it's responding to emails, phone calls, or messages, you will need to effectively communicate with customers to address their needs and concerns promptly.

- Keep accurate records of customer interactions: Maintaining detailed records of customer interactions and transactions is essential for tracking customer preferences and resolving any issues efficiently.

- Collaborate with other teams to ensure customer satisfaction: Working closely with sales, marketing, and other departments to coordinate efforts and provide a seamless customer experience.

Required skills and expectations:

- Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers and addressing their needs.

- Problem-solving abilities: The ability to think critically and resolve customer issues in a timely and effective manner.

- Patience and empathy: A customer-centric approach with the ability to listen empathetically and remain calm under pressure.

- Basic computer skills: Proficiency in using computer applications and systems to access customer information and communicate effectively.

- Ability to work in a fast-paced environment: Adaptability and a positive attitude towards handling multiple customer inquiries and resolving issues efficiently.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata