Customer Support Executive - Full Time - Freshers

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.

**Key Responsibilities:**

- **Respond to Customer Inquiries:** You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.

- **Provide Product Information:** You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.

- **Resolve Complaints:** You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.

- **Maintain Customer Records:** You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.

- **Collaborate with Teams:** You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.

**Required Skills and Expectations:**

Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Stefto Management Srevices, Plot No. 112, 1st Floor, Udhyog Vihar, Phase-I, Gurugram, Haryana-122016