Front Office Fresher Jobs in Kerala

Job SummaryThe Air Ticketing Executive is responsible for handling airline reservations, ticket issuance, fare calculation, cancellations, and customer service. The role involves using Global Distribution Systems (GDS) to provide accurate bookings, resolve travel queries, and ensure customer satisfaction while following airline and regulatory policies. Key Responsibilities Ticketing & ReservationsCreate, modify, and manage PNRsIssue, reissue, revalidate, and cancel airline ticketsCalculate fares, taxes, and surcharges accuratelyHandle refunds and rescheduling requestsCheck flight availability, fare classes, and seat inventory System & GDS OperationsUse GDS systems such as Amadeus / Galileo / SabreUpdate booking details and passenger informationFollow airline reservation rules and ticketing proceduresMaintain accuracy in all system entries Travel Documentation & PoliciesVerify passports, visas, and travel requirementsExplain airline policies, baggage rules, and fare conditionsHandle special service requests (SSR) Customer Service & SalesRespond to customer inquiries via phone, email, or in personProvide professional travel advice and solutionsHandle complaints and resolve booking issues efficientlyUpsell ancillary services (meals, seats, baggage, insurance) Reporting & CoordinationMaintain booking records and transaction reportsCoordinate with airlines and internal departmentsMeet daily productivity and sales targets Required Skills & CompetenciesStrong knowledge of air ticketing & fare rulesHands-on experience with GDS systemsExcellent communication and customer service skillsHigh attention to detail and accuracyAbility to work under pressure and manage multiple bookings Education & Qualifications12th Pass / GraduateCertification in Air Ticketing / Travel & Tourism (preferred)GDS certification (Amadeus / Galileo / Sabre) preferredFreshers with strong aptitude may apply Work RequirementsWillingness to work rotational shifts, weekends, holidaysAbility to meet deadlines and performance targetsProfessional appearance and conduct

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of passengers onboard the aircraft, providing excellent customer service, serving meals and drinks, conducting safety demonstrations, and handling emergency situations. You will also be responsible for assisting passengers with any requests or questions they may have during the flight.To excel in this role, you must have strong communication and interpersonal skills, be well-groomed and professional in appearance, have a positive and friendly attitude, be able to work well in a team

We are looking for 79 Airport Jobs in Air Ticketing and MTS at multiple locations in Kolkata, Mumbai, Madurai, Salem, Hubli, Kalaburagi, Gulbarga, Mangalore, Kozhikode/Calicut, Bhubaneswar, Indore, with deep knowledge in Air Ticketing, Multi Tasking Staff, Front Desk Executive, Passport Checking Staff, Guest Relation Executive, Customer Support, Ticket Support Executive, Ticket Checking Staff, Ground Staff, Airport Staff and Required Educational Qualification is : Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree

Greeting visitors: Welcome guests and visitors with a professional attitudeAnswering phones: Answer and redirect calls to the appropriate personManaging appointments: Schedule and confirm appointmentsHandling mail: Sort and deliver mailMaking copies: Make copies of documentsPlanning travel: Arrange travel for customers or employeesMaintaining security: Ensure the security of the officeMaintaining telecommunications: Ensure the telecommunications systems are working properlyHelping customers: Provide information to visitors and help them with their needs

Job Overview:Ground Staff are responsible for handling all on-ground operations at airports to ensure the safe, smooth, and efficient functioning of flights. They assist passengers during check-in, boarding, and baggage handling, and coordinate with flight and maintenance teams for on-time departures and arrivals.Key Responsibilities:1. Passenger HandlingAssist passengers at check-in counters and boarding gates.Verify passenger documents (tickets, ID, visa, etc.).Provide flight information and guidance regarding baggage, boarding time, and gates.Handle passenger queries, requests, and complaints professionally.Assist special needs passengers (elderly, disabled, unaccompanied minors, etc.).2. Baggage HandlingTag, load, and unload baggage safely and efficiently.Operate conveyor systems and baggage carts.Ensure correct baggage delivery to flights and reclaim areas.Handle lost, delayed, or damaged baggage cases.3. Ramp OperationsDirect aircraft to parking bays using signals or radio communication.Assist in loading and unloading cargo and catering supplies.Coordinate aircraft refueling, cleaning, and maintenance support.Inspect runways and parking areas for safety and cleanliness.4. Coordination and CommunicationMaintain clear communication between flight crews, ground control, and airport departments.Ensure flight schedules are maintained with minimum delays.Report any irregularities or safety issues to the supervisor or duty officer.5. Safety and ComplianceFollow all aviation safety and security regulations.Conduct safety checks and ensure ground handling equipment is functioning properly.Maintain confidentiality and adhere to company policies.Skills and Competencies:Excellent communication and interpersonal skills.Strong organizational and multitasking ability.Knowledge of airport codes, schedules, and procedures.Ability to work under pressure and handle stressful situations calmly.Basic computer literacy (MS Office, check-in software, etc.).Teamwork and customer service orientation.Educational Qualification:Minimum: 10+2 (Higher Secondary) or equivalent.Preferred: Diploma or certification in Aviation, Airport Management, or Hospitality.

The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves assisting passengers with flight schedules, fare details, cancellations, refunds, and rebooking, while ensuring high standards of customer service and accuracy in all ticketing operations. Key ResponsibilitiesMake flight bookings and reservations for customers using GDS systems (Amadeus, Galileo, Sabre, etc.).Issue, reissue, and cancel flight tickets according to airline policies and fare rules.Provide fare quotations, ticket options, and travel itineraries to clients.Handle customer queries related to schedules, baggage, visa, and travel documentation.Ensure accurate data entry for Passenger Name Records (PNR) and ticket details.Maintain up-to-date knowledge of airline regulations, routes, and promotions.Process refunds, date changes, and special requests as per airline procedures.Coordinate with airlines, travel partners, and customers to resolve issues.Maintain records of daily bookings, invoices, and sales reports.Cross-sell additional travel products (hotel bookings, insurance, tour packages, etc.).Ensure compliance with IATA and airline standards.Deliver excellent customer service and assist in post-ticketing support. Required Skills & CompetenciesStrong knowledge of Global Distribution Systems (GDS) Amadeus, Galileo, Sabre, or Worldspan.Understanding of airline fare rules, classes, and ticketing procedures.Excellent communication and interpersonal skills.Customer service orientation and problem-solving ability.Attention to detail and accuracy in data handling.Time management and ability to work in a fast-paced environment.Teamwork and coordination with operations and finance departments.Computer proficiency (MS Office, email, booking systems).Knowledge of travel documentation (passport, visa, etc.). Educational & Professional RequirementsMinimum Qualification: 10+2 / Graduate in any disciplineDiploma or certification in Aviation, Air Ticketing, or Travel & Tourism Management preferredExperience: 03 years (Freshers with relevant training can apply)Proficiency in English and local languages Work EnvironmentOffice-based or airport-based ticketing deskShift-based work, including weekends and holidaysRequires coordination with airlines and travel agents

Position Summary:The Computer Operator & Office Assistant is responsible for managing office operations, handling computer-based tasks, maintaining records, and supporting administrative functions. This role ensures smooth office functioning through accurate data entry, documentation, and clerical support while maintaining professionalism and efficiency in daily operations.Key Responsibilities: Computer Operation:Perform data entry, data processing, and report generation accurately.Operate computer systems, software applications, and office databases efficiently.Maintain digital files, folders, and backups for records and documents.Monitor and maintain office IT equipment such as printers, scanners, and computers.Prepare spreadsheets, presentations, and documents using MS Office or Google Workspace.Handle email correspondence and online document sharing.Troubleshoot basic software or hardware issues and coordinate with IT support when needed. Office Assistance:Maintain and organize physical and digital files and records.Assist in scheduling meetings, appointments, and travel arrangements.Handle incoming and outgoing mail, courier services, and phone calls.Prepare letters, memos, invoices, and office documents.Support administrative functions such as attendance, inventory, and petty cash management.Coordinate with departments for daily office operations.Greet and assist visitors, clients, and staff courteously.Maintain office cleanliness, supplies, and stationery inventory.Skills & Competencies:Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and Google WorkspaceStrong data entry and typing skills (accuracy and speed)Good communication and interpersonal skillsExcellent organizational and multitasking abilitiesKnowledge of basic computer troubleshootingAbility to maintain confidentiality and attention to detailDependable, punctual, and team-orientedQualifications:Education: 12th Pass / Graduate in any disciplineExperience: 06 years in administrative or computer operation roles (preferred)Certifications (Optional): Basic Computer Course, Tally, or MS Office CertificationWorking Conditions:Office-based role (full-time)May require working extended hours for reporting or deadlinesCoordination with multiple departments and teams

Ground Staff are responsible for ensuring the smooth operation of airport activities, including passenger handling, baggage handling, and aircraft operations. They play a key role in ensuring the safety and comfort of passengers throughout their journey.Responsibilities for Ground Staff may include:- Greeting and assisting passengers at check-in counters- Ensuring passengers' baggage is safely stowed and unloaded- Assisting passengers with boarding and disembarking from aircraft.

As an Administration Executive, your responsibilities will include overseeing and managing the daily operations of the office, providing administrative support to ensure efficient operation of the office, handling basic HR tasks such as onboarding new employees and maintaining employee records, managing office supplies and equipment, and coordinating with various departments to ensure smooth workflow.To excel in this role, you should have excellent organizational skills, strong attention to detail, the ability to prioritize tasks and meet deadlines, good communication skills, both written and verbal.

As an Airport Ticketing Executive, your primary responsibility will be assisting customers with ticketing and booking flights, as well as providing information on flight schedules, pricing, and availability. You will also be responsible for handling customer inquiries, resolving any issues or complaints, and ensuring a smooth and efficient check-in process for passengers.Key skills for this role include excellent communication and customer service abilities, as well as attention to detail and the ability to work well under pressure.

The Airport Ground Staff plays a crucial role in ensuring the smooth operation of airport activities. The responsibilities of a Ground Staff include assisting passengers with check-in, luggage handling, and boarding procedures. They also provide information to passengers regarding flights, delays, and other airport services. Other duties may include coordinating with other airport departments to ensure that all operations run efficiently and handling any passenger inquiries or concerns.

Responsibilities for Airport Staff may include:- Assisting passengers with check-in, boarding, and disembarking from flights- Handling baggage and cargo in a safe and efficient manner- Checking passports and travel documents- Ensuring compliance with airport security procedures- Providing information and assistance to passengers- Operating airport equipment, such as conveyor belts and baggage carts- Maintaining cleanliness and orderliness in the airport terminal- Handling customer inquiries and complaints in a professional manner

As a Cabin Crew member, your responsibilities will include ensuring the safety and comfort of passengers during flights, serving meals and beverages, conducting safety demonstrations, and providing exceptional customer service. You must have excellent communication and interpersonal skills, the ability to remain calm under pressure, and the willingness to work irregular hours.