Customer Service Representative 12th Pass Experience Jobs in Malappuram

Customer Support:Respond to customer inquiries via phone, email and chatProvide accurate information about products, services and orders.Resolve customer issues, complaints, or requests, ensuring customer satisfaction.Follow up with customers to ensure issues are fully resolved and feedback is collected.Vendor Support:Act as the main point of contact for vendors regarding orders, deliveries, and service issues.Coordinate with vendors to ensure timely delivery and quality assurance of services.Address vendor concerns and resolve operational issues promptly.Collaboration & Reporting:Identify recurring issues or gaps and suggest process improvements.