Customer Service Manager Female 12th Pass Jobs in Guwahati

1. Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and preferences.2. Meet set sales targets through effective communication and persuasion.3. Educate customers on how to use products or services, ensuring they get the most value from their purchases.4. Provide tips or guides for troubleshooting common issues and assist with product set-up or installation as needed.5. Take ownership of challenging or high-priority customer issues, ensuring they are resolved with a focus on customer satisfaction.6. Maintain professionalism under pressure and handle sensitive situations with tact and diplomacy.7. Represent the company's brand positively in all customer interactions.8. Ensure that customers feel valued, respected, and heard, contributing to an overall positive company reputation.9. Handle payment and billing inquiries, ensuring accuracy in transactions.10. Ensure that all customer orders are processed accurately and efficiently, updating customers on the status of their orders.11. Maintain in-depth knowledge of the companys products, services, and policies to provide informed recommendations to customers.12. Offer tailored solutions based on individual customer needs and preferences.13. Collect customer feedback on products and services to help the company improve its offerings.14. Report recurring issues or customer pain points to management to identify potential improvements or product developments.15. Build strong and lasting relationships with customers through regular follow-ups and personalized communication.16. Promote customer loyalty by ensuring a positive experience and by providing proactive support.17. Maintain accurate records of customer interactions, transactions, and feedback in the companys CRM system.18. Ensure all data is kept up to date and compliant with the companys data protection policies.

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

* Attending leads & service calls* Social Media Leads management* All documentation related to Service* Front office management (Handling clients)