Customer Relationship Manager Job Vacancies in Yelahanka

WHO & AYUSH APPROVED, GMP, FSSAI, ISO CERTIFIED ALTERNATIVE MEDICINES & HEALTH CARE PRODUCTS & SERVICES.* FOR EXPANSION, THE COMPANY REQUIRES TEAM MANAGERS FOR IMMEDIATE APPOINTMENT.Male/Female. PUC & above, Age No Bar, Any Exp. Handsome Salary + incentive. PF, Health Care Allowance, Bonus, Rewards & Recognition, Gifts, Paid vacations and Pension. PROMOTION IN 3 MONTHS WITH INCREASED SALARY PACKAGE. Walk in for Interview Btwn 11am to 5pm on 27th, 28th, 29th & 30th with your Resume, Copy of Aadhar Card, PP size Photo.Next to Library, Kumaraswamy Naidu Road, Mousque Road Cross, Near Mosque, Frazer Town, Bengaluru.

Nature of Work: Managing complete customer life cycle pertaining to purchase of property with LW. Qualification: Any Bachelor Degree Skills required: Excellent communication skill in English and Hindi + 1 local language, MS office Work Experience: Minimum 1 year in the relevant field Roles and Responsibilities Documentation: Maintaining customer database (address, contact details, KYC documents, etc...) Preparing and execution of agreement, Tripartite agreements, NOC and other related documents Customer Query management : Responding to customer queries related to project, status of unit, accounts Responding to customer queries related to legal documentation in coordination with legal team Responding to queries raised by financial institution on legal documentation in coordination with legal team Financial Institutions : Coordination with banks for approval of projects for home loan Execution of documents related to project approval Assis ng customers with respect to sanction of loan and disbursal of payment Payments : Projecting receivables Notifying customers regarding upcoming payment milestone in coordination with Project team Sharing statement of account Sending Demand note on completion of milestone Coordination with banks for disbursal of payment Follow up on payments Sending receipts on receiving the payments Sending interest note for delayed payments Sharing statement of account Updates: Sending monthly project update to customers Providing unit update to customer as and when required Handovers: Checking units for handover readiness in coordination with projects team Hanover of unit to respective home owners Assis ng customers in registration of their homes in coordination with legal team

Key Responsibilities:Assist customers with queries related to insurance policies, claims, renewals, and service requests.Build long-term relationships with clients to ensure policy retention and cross-sell/up-sell opportunities.Guide customers on suitable insurance products (Life/Health/General).Ensure timely follow-ups for policy renewals, documentation, and premium collection.Act as a bridge between the company and clients for smooth service delivery.Coordinate with internal departments for claim processing or issue resolution.Maintain accurate records of client interactions and transactions.

Key responsibilities:- Selling of banking products to the existing Axis bank of customers Products might include CASA, Credit Cards, Mortgage, Loans, or all of these. Prospecting and identifying new leads and pitching to the existing Axis bank of customers Providing Axis bank of service to existing customers. helping them to buy any banking beneficial product of Axis BankPreferred candidate profile:- Minimum Graduation qualification is a must. Excellent communication skills in English and any 2 other regional languages like Tamil, kannada, Malayalam and Hindi except telugu. Any domain or sales profiles would do. Freshers can be considered if they are interested to work in outbound sales process. Any banking process/customer service profiles would do BPO background people working in Banking process would do. Candidates with Any kind of experiencePerks and benefitsVRM 18k in hand Do, credit card, forex process 14-15k in handCTC - 20.5K CTC 24KCTC + Unlimited IncentivesIndustry Type: BPO / Call CentreDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedShift : General shift (9.30 AM to 6.30 PM), Sundays fixed offEducation:Any Graduate except Engineering and B.Pharm candidates Key Skills : communication skills Analytical skills Problem solving skills Negotiation skillsLocation: Interview address Axis Bank Bangalore- Axis Bank Prestige Shantiniketan, Crescent 3, 9th Floor ITPL Main Road, Whitefield, Bangalore- 560067

Team handling Experience in automobileReporting

The CRM Manager will work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. The position also requires a strong knowledge of budgeting and forecasting

Develop and maintain strong relationships with key customers and stakeholders. Ensure to contact clients in timely manner and assist them in booking the slots. Resolving Clients queries and assist them accordingly. Acting as a bridge between the clients and other departments. Use CRM software (e.g., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records. Analyze customer data to identify trends, opportunities, and areas for improvement. Collaborate with sales, marketing, and customer support teams to enhance the customer journey. Create and implement customer retention strategies and loyalty programs. Handle customer inquiries, complaints, and escalations in a timely and effective manner. Monitor customer satisfaction through surveys, feedback, and analytics. Provide regular reports and insights to senior management on CRM performance. Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

Position Name - Relationship Manager / Sr. Relationship ManagerEducation - Min. GraduateExperience Minimum 1 year experience in direct sales (Age limit : 35 Years)Preferred Industry - Pharmaceutical, Insurance, Education Sector, Home Loans, Real Estate, Telecom, BFSI, EcommerceSalary Range - 3 Lacs to 5.5Lacs per annum + Petrol allowances ( up to 4k a month) + 1 Lac Retention Reward(Variable pay) + Incentives.Job Responsibilities: Achieving stretched targets in a result-focused environment Preparing pre-sales proposals for prospective clients Delivering inspiring sales presentations to convert prospects to successful sales Handling objections and resolving member/ customer conflicts by constantly connecting with them through member meetings Identifying potential customers and new business opportunities Building and maintaining strong client relationship and high level of customer service Being updated on new products and services Provide necessary support in booking first time holiday for new members and generate quality referrals from them

The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Key Functional Areas of Responsibility: The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Utilize CRM tools to track interactions, maintain accurate records, and analyse sales performance. Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations, payments and collections. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. To maintain relationship with clients and coordinate on client queries post booking formalities till possession To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.

Job Description: Customer Relationship Officer (Sales)iFix India is an established Apple Premium Service Provider and the largest company of its kind in Bangalore, with over 10 years of experience in the industry. With a robust presence across 6 stores, a dedicated warehouse, and a customer-oriented approach, iFix India is committed to expanding its footprint beyond Bangalore, with a focus on growth across other South Indian states in the near future.We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relationship Officer. In this role, you will be responsible for addressing customer queries, handling escalations, scheduling appointments, and ensuring a seamless customer experience. You will also be tasked with meeting sales targets and ensuring overall customer satisfaction. The ideal candidate will have strong communication skills and a proven track record in sales and customer service.Key Responsibilities:Customer Queries & Complaints: Attending customer queries, providing prompt resolutions, and effectively managing complaints.Escalation Management: Handling escalations in a professional and timely manner, ensuring a positive resolution for both the customer and the organization.Appointment Scheduling: Coordinating and scheduling customer appointments at the nearest stores, ensuring convenience and accuracy.Sales Target Achievement: Actively working towards meeting or exceeding sales targets by promoting relevant services/products to customers.Customer Experience Management: Ensuring a smooth, satisfying experience for customers from initial contact to resolution.Convincing & Sales Skills: Demonstrating strong persuasion and sales skills to drive business and encourage customer engagement.Team Collaboration: Working closely with team members to maintain a high level of customer satisfaction and achieve departmental goals.Qualifications:Language Proficiency: Mandatory proficiency in English. Additional