Customer Relationship Manager - Full Time (Female Candidates Required)

Develop and maintain strong relationships with key customers and stakeholders.

Ensure to contact clients in timely manner and assist them in booking the slots.

Resolving Clients queries and assist them accordingly.

Acting as a bridge between the clients and other departments.

Use CRM software (., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records.

Analyze customer data to identify trends, opportunities, and areas for improvement.

Collaborate with sales, marketing, and customer support teams to enhance the customer journey.

Create and implement customer retention strategies and loyalty programs.

Handle customer inquiries, complaints, and escalations in a timely and effective manner.

Monitor customer satisfaction through surveys, feedback, and analytics.

Provide regular reports and insights to senior management on CRM performance.

Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

• Experience

  1 - 5 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  1st floor, 13, above Karnataka Bank, 2nd Stage, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka