Customer Relationship Manager (Full Time) (Female Candidates Required)

Tot In Shot

1 - 5 Years
5 Openings
3.0 - 3.8 Lac/Yr
Posted 3 days ago
Face-to-Face interview
Basaveshwara Nagar, Bangalore

Key Skills

Customer Relationship Customer Support Customer Handling MS CRM Customer Management Service Marketing Problem Management

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Job Description

Develop and maintain strong relationships with key customers and stakeholders.

Ensure to contact clients in timely manner and assist them in booking the slots.

Resolving Clients queries and assist them accordingly.

Acting as a bridge between the clients and other departments.

Use CRM software (., Salesforce, HubSpot, Zoho) to manage customer interactions, track engagement, and maintain updated client records.

Analyze customer data to identify trends, opportunities, and areas for improvement.

Collaborate with sales, marketing, and customer support teams to enhance the customer journey.

Create and implement customer retention strategies and loyalty programs.

Handle customer inquiries, complaints, and escalations in a timely and effective manner.

Monitor customer satisfaction through surveys, feedback, and analytics.

Provide regular reports and insights to senior management on CRM performance.

Assist with onboarding new customers and ensuring a smooth transition through different stages of the customer lifecycle.

Experience
1 - 5 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
1st floor, 13, above Karnataka Bank, 2nd Stage, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka

About Tot In Shot

We are a collective of dedicated photographers in Bangalore, specializing in maternity and baby photoshoots. Our mission is to capture the essence of your familys journey, from the anticipation of maternity to the joy of a newborns arrival and the milestones of babyhood. Our personalized approach ensures every photograph reflects the unique story of our clients, making each session memorable.

Our team combines technical skill with creativity, focusing on natural moments and genuine expressions. We believe in creating a relaxed environment where families can truly be themselves, resulting in authentic and beautiful images.

Choosing us means entrusting your most precious moments to experts who care deeply about preserving them. We are committed to delivering exceptional quality and service, making your experience with us nothing short of extraordinary.