Customer Relationship Manager (Female Candidates Only)

1 - 3 Years
2 Openings
3.0 - 5.0 Lac/Yr
Face-to-Face interview
MG Road, Bangalore

Key Skills

CRM Customer Relationship Customer Service Customer Handling Convincing Power Customer Management

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Job Description

The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients€™ retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Key Functional Areas of Responsibility: €¢ The role of the of CRM is to oversee all CRM functions, building the business's overall clients management capability in order to provide a high level of service and excellent clients experience and capture data across all key touch-points of the business. €¢ The CRM is a key pillar in the business's income generation strategy and he serves to maximize clients€™ retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

€¢ Utilize CRM tools to track interactions, maintain accurate records, and analyse sales performance. €¢ Build & maintain relationships with clients. €¢ Escalating & resolving the concerns as raised by clients. €¢ Conduct business reviews to make sure that the clients are satisfied with the service. €¢ Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. €¢ Responsible for leading the Post Sales CRM Operations, payments and collections. €¢ Ensure regular monitoring of project, progress and update the clients on the same. €¢ Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. €¢ To maintain relationship with clients and coordinate on client queries post booking formalities till possession €¢ To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.