Customer Relationship Manager

Nature of Work: Managing complete customer life cycle pertaining to purchase of property with

LW.

Qualification: Any Bachelor Degree

Skills required: Excellent communication skill in English and Hindi + 1 local language, MS office

Work Experience: Minimum 1 year in the relevant field

Roles and Responsibilities

Documentation:

ï‚· Maintaining customer database (address, contact details, KYC documents, etc...)

ï‚· Preparing and execution of agreement, Tripartite agreements, NOC and other related

documents

Customer Query management :

ï‚· Responding to customer queries related to project, status of unit, accounts

ï‚· Responding to customer queries related to legal documentation in coordination with legal

team

ï‚· Responding to queries raised by financial institution on legal documentation in coordination

with legal team

Financial Institutions :

ï‚· Coordination with banks for approval of projects for home loan

ï‚· Execution of documents related to project approval

ï‚· Assis ng customers with respect to sanction of loan and disbursal of payment

Payments :

ï‚· Projecting receivables

ï‚· Notifying customers regarding upcoming payment milestone in coordination with Project

team

ï‚· Sharing statement of account

ï‚· Sending Demand note on completion of milestone

ï‚· Coordination with banks for disbursal of payment

ï‚· Follow up on payments

ï‚· Sending receipts on receiving the payments

ï‚· Sending interest note for delayed payments

ï‚· Sharing statement of account

Updates:

ï‚· Sending monthly project update to customers

ï‚· Providing unit update to customer as and when required

Handovers:

ï‚· Checking units for handover readiness in coordination with projects team

ï‚· Hanover of unit to respective home owners

ï‚· Assis ng customers in registration of their homes in coordination with legal team

• Experience

  3 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.Com)

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office