Customer Relationship Manager

Living Walls

nature of work: managing complete customer life cycle pertaining to purchase of property with

lw.

qualification: any bachelor degree

skills required: excellent communication skill in english and hindi + 1 local language, ms office

work experience: minimum 1 year in the relevant field

roles and responsibilities

documentation:

 maintaining customer database (address, contact details, kyc documents, etc...)

 preparing and execution of agreement, tripartite agreements, noc and other related

documents

customer query management :

 responding to customer queries related to project, status of unit, accounts

 responding to customer queries related to legal documentation in coordination with legal

team

 responding to queries raised by financial institution on legal documentation in coordination

with legal team

financial institutions :

 coordination with banks for approval of projects for home loan

 execution of documents related to project approval

 assis ng customers with respect to sanction of loan and disbursal of payment

payments :

 projecting receivables

 notifying customers regarding upcoming payment milestone in coordination with project

team

 sharing statement of account

 sending demand note on completion of milestone

 coordination with banks for disbursal of payment

 follow up on payments

 sending receipts on receiving the payments

 sending interest note for delayed payments

 sharing statement of account

updates:

 sending monthly project update to customers

 providing unit update to customer as and when required

handovers:

 checking units for handover readiness in coordination with projects team

 hanover of unit to respective home owners

 assis ng customers in registration of their homes in coordination with legal team

• Experience

  3 - 4 Years

• No. of Openings

  2

• Education

  B.Com, Professional Degree

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office