CRM Job Vacancies in Gachibowli

Responsible for planning & scheduling market visits for lead generationMeeting sales targets of multiple payments solutions such as QR code, Sound Box, EDC/card swipe machine, point of sales software, insurance and other financial productsDeployment of products and articulation of benefits & best practices at client locationsEnsuring customer satisfaction leading to higher sales conversions and retentionGathering consistent feedback from market for existing offerings and insights on competitor moves as feedback for product enhancements

Who we are:Swipe is a simple billing and payments app for 75M+ SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.What you will do: Conductengaging online product demos via platforms like Google Meet/Zoom, tailoring presentations to meet specific customer needs and address queries effectively. Initiate inbound calls to identify potential customers from leads, implementing follow-up procedures to nurture leads and convert them into active customers. Managetheend-to-end customer onboarding process, ensuring a seamless transition from sales to product utilization. Maintain detailed records of all sales activities, customer feedback, queries, and interactions using CRM tools for accurate and up-to-date information. Provideinsights into customer preferences and market trends to inform marketing initiatives. Reportcustomer feedback, suggestions, and market insights for continuous improvement..What were looking for Internship or full-time experience in, sales, or a related field is a must. GoodCommunication skills with confidence in presenting and demonstrating products to potential customers. Stronginterpersonal skills for effective relationship management.Weare growing very fast and are closing in on our target of $1M ARR excited to have more talented people join us in this rocket ship.Location- Swipe View Park, HyderabadCTC- 4LPA- 6LPA

Respond to Customer Queries in a Timely and Accurate Way, Via Phone, Email or Chatidentify Customer Needs and Help Customers Use Specific Featuresanalyze and Report Product Malfunctions (for Example, By Testing Different Scenarios or Impersonating Users)update Our Internal Databases with Information About Technical Issues and Useful Discussions with Customersmonitor Customer Complaints On Social Media and Reach Out to Provide Assistanceshare Feature Requests and Effective Workarounds with Team Membersinform Customers About New Features and Functionalitiesfollow Up with Customers to Ensure Their Technical Issues are Resolvedgather Customer Feedback and Share with Our Product, Sales and Marketing Teamsassist in Training Junior Customer Support Representatives.requirements and Skillsexperience as a Customer Support Specialist or Similar Cs Rolefamiliarity with Our Industry is a Plusexperience Using Help Desk Software and Remote Support Toolsunderstanding of How Crm Systems Workexcellent Communication and Problem-solving Skillsmulti-tasking Abilitiespatience When Handling Tough Cases

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.Check customers credit and approve or deny applications based on company standards and requirementsNegotiate payment plans with customers and set up loan terms and conditionsMaintain accurate records of loans, analyze the effectiveness of the companys credit control system and implement changes to improve profitability and reduce bad debtsEnsure customers pay on time and chase any overdue invoicesDevelop the credit control system in collaboration with Sales, Marketing, Finance and company executivesImprove and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary

Conduct market research to identify selling possibilities and evaluate customer needsActively seek out new sales opportunities through cold calling, networking and social mediaSet up meetings with potential clients and listen to their wishes and concernsPrepare and deliver appropriate presentations on products and servicesCreate frequent reviews and reports with sales and financial dataEnsure the availability of stock for sales and demonstrationsParticipate on behalf of the company in exhibitions or conferencesNegotiate/close deals and handle complaints or objectionsCollaborate with team members to achieve better resultsGather feedback from customers or prospects and share with internal teams