Chat Process Executive

Key Skills

Customer Care TYPING SKILLS Good Skill In Verbal & Written Multi-Tasking Abilities Understanding CRM Systems Work Chat

Job Description

Respond to Customer Queries in a Timely and Accurate Way, Via Phone, Email or Chat

identify Customer Needs and Help Customers Use Specific Features

analyze and Report Product Malfunctions (for Example, By Testing Different Scenarios or Impersonating Users)

update Our Internal Databases with Information About Technical Issues and Useful Discussions with Customers

monitor Customer Complaints On Social Media and Reach Out to Provide Assistance

share Feature Requests and Effective Workarounds with Team Members

inform Customers About New Features and Functionalities

follow Up with Customers to Ensure Their Technical Issues are Resolved

gather Customer Feedback and Share with Our Product, Sales and Marketing Teams

assist in Training Junior Customer Support Representatives.

requirements and Skills

experience as a Customer Support Specialist or Similar Cs Role

familiarity with Our Industry is a Plus

experience Using Help Desk Software and Remote Support Tools

understanding of How Crm Systems Work

excellent Communication and Problem-solving Skills

multi-tasking Abilities

patience When Handling Tough Cases

Experience : 2 - 8 Years

No. of Openings : 5

Education : Any Bachelor Degree, Post Graduate Diploma, Any Doctorate Degree

Role : Chat Process Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Emmadi Silver Jewellery

Emmadi Silver, where timeless elegance meets modern design. Our handcrafted silver jewellery is created with the modern woman in mind, who values quality and style. From dainty and delicate pieces to bold and statement-making, our collection has something for every woman. Each piece is expertly crafted using only the finest materials, and is designed to be worn and loved for years to come. Browse our collection today and discover the perfect piece to elevate your everyday look.

At Emmadi Silver Jewellery, our mission is to craft a wide range of high-quality, timeless silver jewelry that celebrates the beauty and elegance of the precious metal. We strive to create pieces that are both stylish and durable, using only the finest quality silver and expert craftsmanship. We offer a diverse collection of silver jewelry including necklaces, bracelets, earrings, rings, pendants, and more to cater to all styles, tastes, and occasions. We believe that every piece of jewelry should be a reflection of the wearer's unique style and personality, and we are dedicated to providing exceptional customer service to ensure that every customer finds the perfect piece. Whether you're looking for a special gift or a treat for yourself, we are committed to making your Emmadi Silver Jewellery experience unforgettable.

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