Array ( [0] => call-quality-analyst [1] => delhi-ncr ) Call Quality Analyst Jobs in Delhi NCR,Call Quality Analyst Job Vacancies in Delhi NCR
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Call Quality Analyst Job Vacancies in Delhi NCR

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Call Quality Analyst

Vaani Infosystem

  • 1 - 2 yrs
  • 4.0 Lac/Yr
  • Gurgaon Sector 18
Auditor Call Quality Team Building Team Motivation Tem Team Coaching
Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills
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Opening For Sales Intern

Enexperts Consulting (Opc) Pvt. Ltd.

  • 0 - 1 yrs
  • Noida
Sales Executive BPO Executive Call Quality Communication Advisor Market Research Analyst Sales Sales Operations B2B Sales Marketing Communication Channel Sales Marketing Direct Marketing
SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.
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Call Quality Analyst

Vaani Infosystem

  • 1 - 2 yrs
  • 3.5 Lac/Yr
  • Gurgaon
Call Quality Analyst Call Monitoring
1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.
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Call Quality Analyst

Vcall Global Services Pvt Ltd

  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Delhi
Computer & Data Entry Operator COPA Call Quality Good in English
QA & Trainer Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer. The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures Solid Time Management Skills Must Be Self-Motivator And Self-Starter; 2-3 Years Call Center Experience If Collection The Good For Us Excellent Verbal, Written And Interpersonal Communication Skills Coordinates And Facilitates Call Calibration Sessions For Call Center Staff Prepares And Analyzes Internal And External Quality Reports For Management Staff Review
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Quality Analyst

EMPLOY BERRY

Call Audit Live Callls Ath Dip Walk in
Job Title Quality AnalystFunctionCall Centre *Working time *6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed offMinimumEducation . GraduateWork Experience2 Years - 8 YearsMinimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.GenderFemale/ MaleJob Role Can communicate in Hindi and English both. Call Audit (1) Live Call(2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge
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Quality Analyst & Trainer

Saumya Consulting & Legal Services

  • 2 - 6 yrs
  • 4.8 Lac/Yr
  • Netaji Subhash Place Delhi
Quality Analyst Trainer International Voice International Voice Process Call Quality Walk in
Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls
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Quality Analyst

Webrocks

Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis Walk in
JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)
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Telecaller

Grow Step

  • 0 - 1 yrs
  • Gurgaon
Outbound Calling Call Quality Analyst Work From Home
Hiring for 50 Telecaller Jobs in Gurugram / Gurgaon, Haryana,Call Quality Analyst, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in outbound calling, Call Quality Analyst etc.
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Human Resource Manager/ Quality Analyst/ Team Leads/ Floor/ Operation Manager/ Call Center Executives/ Calling Agents

Find Excellence

  • 4 - 10 yrs
  • 10.0 Lac/Yr
  • Gurgaon
Human Resource Manager HR Manager HR Officer HR Manaement
Hi All, Great Opportunity to work with leading BPO firm!!Please see below positions for Gurgaon Location (100% onsite):Human Resource Manager- 5+ yearsInterested can share their resumeNotice Period: 15 - 30 Days or Immediate Joiners.References are highly appreciated.Thanks,FindExcellence
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Quality Analyst

Caliber Consultant

  • 2 - 4 yrs
  • 5.0 Lac/Yr
  • Noida
Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Quality Analysis Quality Analyst Walk in
Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)
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Quality Analyst

T & N Business Services Pvt Ltd

  • 2 - 4 yrs
  • 2.0 Lac/Yr
  • Gurgaon
Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Quality Analysis Quality Analyst Work From Home
Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis
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Quality Analyst

Rs Groups & Manpower Services

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Faridabad
Manual Testing Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Manual Tester Walk in
Hiring for 50 Quality Analyst Jobs in Faridabad for Freshers,Required Educational Qualification is : Diploma, B.Tech/B.E with Good knowledge in Manual Testing,Quality Monitoring,QA-Quality Assurance,Call Monitoring,Quality Management etc.
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Quality Analyst

INTERFACE

  • 3 - 5 yrs
  • 6.0 Lac/Yr
  • Noida
Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Walk in
Designation : Quality Analyst (No.of positions-1)Company Name : Realty AssistantExp : 2 to 5yrsSalary :Best is industry Working Hours : 9.5 hrs ( including 1 hr break )Working Days : 6 days working (Day Shift)Office Location :Sector 126, NoidaDesired Candidate Profile :-Keen eye for Process enhancement, with knowledge and prior experiencing of call audits (Process Quality & Comm) -Excellent analytical skills-The ability to identify gaps and provide inputs to improve performance.-A strong will to contribute ,make positive and result oriented changes-Keen eye for detail coupled with analytical and problem solving abilities.-Good verbal and written communication skills.-Basic level knowledge on excel reporting-Assistance for continuous improvement-Providing trainings to agents on quality parameters , KRA's and expectations-Knowledge of quality audit toolsRole & Responsibilities :-Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support teams-Provides structured and timely recommendations; verbal and/or written feedback to the advisors-Performs mock calls with new joiners post-training to determine readiness for moving into support-Conduct Calibration sessions in sync with Delivery and QA team-Develop, Recommend and monitor corrective and preventive actions-Identify training requirements and coaching-Prepare Daily/Weekly reports-Develops and conducts briefing for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.-Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS Support teams and sitesWFH TILL COVID THEN WORK FROM OFFICE
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Sales Intern (Work From Home)

Enexperts Consulting (Opc) Pvt. Ltd.

  • 0 - 1 yrs
  • Noida
Sales Executive BPO Executive Call Quality Communication Advisor Market Research Analyst
SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.
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