Call Quality Analyst

Vcall Global Services Pvt Ltd

1 - 3 Years
4 Openings
1.5-2.8 Lac/Yr
Delhi

Key Skills

Computer & Data Entry Operator COPA Call Quality Good In English

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Job Description

QA & Trainer

Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer.

The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures

Solid Time Management Skills

Must Be Self-Motivator And Self-Starter;

2-3 Years Call Center Experience If Collection The Good For Us

Excellent Verbal, Written And Interpersonal Communication Skills

Coordinates And Facilitates Call Calibration Sessions For Call Center Staff

Prepares And Analyzes Internal And External Quality Reports For Management Staff Review

Experience : 1 - 3 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Call Quality Analyst

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India

About Vcall Global Services Pvt Ltd

An organisation, so energetically started in June 2005,Om Innovation Call Services Private Limited (OICS), has strongly grown into a well-established Professional Company, within a span of just over a decade. Aiming to remain the preferred employer, Quality has always been our high priority. Be it hiring, performance at work or even team skills. Our adherence to the progressive parameters have helped us in maintaining the Strong & Stable Levels &Position; in the Industry. Inherent strengths have multiplied our business handling skills. We proudly partner our major Clients - Airtel, Luminous Power Technologies Private Limited, Citibank, Yes Bank, HDFC, Dr Reddys Lab, and Max New York Life.