4

CSAT Job Vacancies in Bangalore

Customer Service Manager - Full Time

Talent Zone Consultant

  • 5 - 8 yrs
  • Bangalore
Customer Service Customer Support Customer Experience CSAT SLA TAT Escalation Management Team Management CRM MIS Service Operations Process Improvement Quality Management Voice Process E-commerce BFSI
Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI
View all details
Apply

Customer Support Executive Jobs For Freshers - Bangalore/Mumbai

Futurerole

Customer Relationship Client Management Csat Hindi BPO English Domestic BPO International BPO Executive BPO Operations
Customer support executiveFreshers are eligibleGraduation is MandatoryExcellent English + HindiSalary : Upto20,000 take homeMale/female both eligible6 days working, 1 rotational weekoffShift: 8 hours shift between 8am to 8pmJob Types: Full-time, PermanentPay: 16,000.00 - 25,000.00 per monthTo apply connect on 9315931366
View all details
Apply

Quality Analyst

P H Recruiter

  • 2 - 4 yrs
  • Bangalore
Quality Monitoring Call Monitoring Quality Analysis 7 QC Tool CSAT
Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.
View all details
Apply

Quality Analyst-Inbound Semi Voice

Arrow Point Management Services

  • 1 - 2 yrs
  • 4.3 Lac/Yr
  • Bangalore
Quality Analyst CSAT DSAT Walk in
Role:-1. Quality Analyst - Inbound Semi Voice (Fintech Background)*Education:-Any Graduation*Experience:-At least 1- 2 year experience with the relevant domain.*Working days:-6 days working, 1 week off. Rotational shift (8 to 8 window)*Required skills:-1. Excellent English + Hindi must2. Excellent in managing KPI & KRA like NPA, CSAT, DSAT, Calibration, Canned response, Concurrency ratio etc3. Should have experience in handling inbound + Email Audits4. Good in analytical skills and excel reporting5. Proven Experience As Quality Analyst on papers.
View all details
Apply

Get Personalized Job Matches

Based on your experience, skills, interests, and career goals to help you find the most relevant opportunities faster. Register Now!