Call Coordinator Job Vacancies in Coimbatore

Job Description - Customer Support Executive (B2C)Position: Customer Support Executive (B2C)Company: AVM LabsLocation: CoimbatoreEmployment Type: Full-TimeExperience: Fresher / Up to 1 YearAbout the RoleAVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chat support.Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.Resolve customer complaints professionally and ensure timely follow-up.Maintain a high level of customer satisfaction through quality service.Coordinate with internal departments to resolve customer issues efficiently.Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.Monitor pending requests and ensure timely closure.Maintain service quality standards and achieve customer support KPIs.Build positive relationships with customers by providing prompt and courteous support.Assist customers with appointment scheduling, service requests, and report-related queries.Required QualificationsBachelor's Degree in any discipline.Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.Experience in the healthcare or diagnostic industry will be an added advantage.Required SkillsCustomer ServiceCustomer Relationship ManagementCall HandlingEmail & Chat SupportComplaint ResolutionERP/CRM ManagementMS Excel, Word & PowerPointProfessional Email CommunicationActive ListeningExcellent Communication SkillsProblem-SolvingTime ManagementMultitaskingAttention to DetailTeamworkAdaptabilityCustomer-Focused ApproachPreferred Candidate ProfileExcellent verbal and written communication in English.Ability to communicate professionally with customers.Strong interpersonal and relationship-building skills.Ability to work in a fast-paced environment.Positive attitude with a willingness to learn.Good organizational and follow-up skills.Why Join AVM Labs?Opportunity to work with a growing healthcare diagnostics organization.Professional learning and career development.Exposure to international customer support (GCC region).Supportive and collaborative work environment.

We are looking for a dedicated Customer Care Executive to join our team in Coimbatore. This full-time, work-from-home position is ideal for freshers with a passion for helping customers. As a Customer Care Executive, you will be responsible for providing exceptional service to our customers. Your key responsibilities will include:- **Responding to Customer Inquiries:** You will answer questions from customers via phone, email, or chat, ensuring they receive accurate information and assistance.- **Resolving Issues:** When customers face problems, you will help identify the issue and offer appropriate solutions, following company guidelines to address their concerns.- **Processing Orders:** You will assist customers with placing orders, tracking shipments, and managing returns or exchanges, maintaining a smooth transaction process.- **Maintaining Records:** Documenting all customer interactions and feedback is essential. You will input this information into our system to help improve our services.The ideal candidate will possess strong communication skills, both verbal and written, to effectively relay information. Patience and empathy are crucial for understanding customer needs. Basic computer skills are expected for navigating our systems and responding promptly to inquiries. A proactive attitude and a commitment to providing excellent service will ensure your success in this role.

Job Description:We are hiring a dedicated and responsible candidate for a Physiotherapy Clinic to support therapists, manage patients, and coordinate clinic operations.Key Roles & Responsibilities:- Assist and coordinate with Physiotherapists/Therapists- Handle patient follow-ups (in-clinic & house visit patients)- Coordinate and support home visit schedules- Maintain basic clinic records and patient details- Attend and respond to patient calls and enquiries- Ensure smooth day-to-day clinic operations- Good communication with patients and therapists- Ability to multitask and manage responsibilities independentlyRequired Skills:- Good communication skills (Tamil required; English preferred)- Patient-friendly and service-oriented attitude- Basic documentation and coordination skills- Willingness to handle follow-ups and calls beyond clinic hoursQualification:- Any qualification (Physiotherapy background preferred but not mandatory for freshers)

Telesales RepresentativeJob Details:- Location: Coimbatore- Experience: 1-5 years- Language: Tamil and English- Working Hours: 10am-4pm, Monday-SaturdayJob Responsibilities:- Make outbound calls to generate new business leads and sales- Build relationships with customers and present our products/services- Meet or exceed monthly sales targetsRequirements:- Excellent communication and sales skills- Basic computer literacy and typing skills- Ability to learn and understand our products/servicesSend your resume to sanmathi.am2techs08@gmail.com

.To ensure a superior customer experience by providing excellent support, resolving issues, and achieving customer satisfaction. Obtaining referrals from existing customers based on the quality of service provided. Conduct market research, outreach, and lead generation activities to attract new customers and increase the customer base. Coordinate with customers to ensure timely payments, addressing any payment-related queries and ensuring prompt resolution of any issues. Work closely with vendors to confirm the accuracy of TDS (Tax Deducted at Source) deductions, ensuring compliance Work closely with internal teams, including sales and finance, to ensure seamless service delivery and customer satisfaction.

Requirements:10th Pass, 12th Pass, Any Graduate and Any post Graduate [Fresher/ experience candidate can apply]Fluency in Malayalam Language.Basic computer and telephony skills.Ready to work 6 days per week and should be flexible with shifts timings.Greets and receives customers in a welcoming manner and Serves customers by helping them choose products along with responding to customers questions.Provides outstanding customer service and Documents sales by creating or updating customer profile records.Manage inbound and outbound calls in a timely manner.Adhere to company policies and procedures.Interested candidates can Email and WhatsApp their profile to: