Call Center Fresher Jobs in Anna Salai

Outbound Collection Calls: Make a high volume of daily outbound calls to customers with overdue payments. Remind customers of their outstanding dues in a professional and courteous manner. Educate customers on payment options, due dates, and consequences of non-payment.Negotiation and Recovery: Persuasively negotiate with customers to ensure timely payments or installment arrangements. Offer payment solutions such as restructuring, payment extensions, or settlements as per company policy. Convince customers to make full or partial payments on outstanding balances to meet monthly collection targets.Recordkeeping and Data Entry: Maintain accurate records of customer interactions, payment commitments, and call outcomes in the CRM or collection system. Update daily call logs, follow-up notes, and payment details in compliance with internal procedures. Flag high-risk or delinquent accounts to the Collection Manager for further action or field visits.Compliance and Confidentiality: Ensure all collection activities adhere to regulatory and legal guidelines (e.g., RBI norms, NBFC/Bank policies). Handle customer data with care and ensure complete confidentiality at all times. Avoid coercive language, threats, or harassment during communication with customers.Customer Support and Problem Solving: Assist customers who are facing genuine financial difficulties by directing them to appropriate internal departments or solutions. Listen actively and identify potential customer service issues that could affect payment behavior. Escalate complex queries or unresolved cases to the relevant team in a timely manner.Reporting and Targets: Achieve daily, weekly, and monthly recovery targets as set by management. Submit periodic reports on collection performance, accounts recovered, and pending follow-ups.

Outbound Collection Calls: Initiate calls to customers with overdue payments, reminding them of outstanding dues and discussing repayment options.Negotiation & Payment Plans: Engage customers in discussions to negotiate repayment terms, including restructuring loans or offering settlements, adhering to company policies.Record Maintenance: Accurately document all customer interactions, payment commitments, and follow-up actions in the CRM system.Customer Support: Address and resolve customer inquiries related to their accounts, providing clear information on payment options and consequences of non-payment.Compliance Adherence: Ensure all collection activities comply with legal and regulatory standards, maintaining professionalism and confidentiality.

Key Responsibilities: Maintain client confidentiality. Providing timely MIS Increasing the number of investors. Handling Inbound calls from investors. Ability to maintain quality of work. Ability to adapt and acquire knowledge/skill.Key Skills Required: Excellent command on English/Hindi language both verbal and written. Knowledge of other languages will be an added advantage. Strong communication skills - convey information effectively. The ability to listen to and understand information and ideas. Team player. Independent thinker who takes initiative and exercises a certain degree of creativity and latitude. Planning and Target Oriented. Interacting in a professional manner with customers. Good to have: Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Analytical and methodical approach to problem solving

Job Description : Customer Support Voice Process/ Bpo TelecallerCustomer Queries ResolutionLocation : Anna Salai , Mount RoadSalary : 12,000 to 15,000Sunday Fixed WeekOff

Contact potential or existing customers for a personal loan requirement. Answer questions about products or the company. Ask questions to understand customer requirements and close sales.