Call Center Executive Female 12th Pass Jobs in Secunderabad

Opening For BPO/Call Center/ Customer Care Executive For Voice Process / Non VoiceUnder grad fresher can applyBPO voice process - Inbound/Outbound/blended processWork from officeSalary Upto 30K CTCShift - Day & RotationalEnglish Should be Good

We are seeking a dedicated and motivated Call Center Executive to join our dynamic team. This full-time position allows you to work from the comfort of your home. Freshers who meet the educational requirement of having passed the 12th grade are encouraged to apply.Key Responsibilities:- Handle Incoming Calls: Answer customer inquiries and provide information about products and services, ensuring a positive customer experience.- Resolve Customer Issues: Identify customer problems and work towards resolving them effectively, maintaining a calm and professional demeanor.- Document Interactions: Accurately log all customer interactions and issues in the system to ensure proper follow-up and communication.- Respond to Emails and Chats: Manage and respond to queries received through email and chat platforms, ensuring timely communication.- Achieve Performance Targets: Meet call volume and quality targets, contributing to the overall success of the team.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, both verbal and written, to interact effectively with customers. Basic computer skills are essential for navigating systems and documenting customer interactions. A positive attitude and strong problem-solving abilities are crucial to handle customer concerns calmly. Time management skills are necessary to handle multiple inquiries efficiently. Finally, a willingness to learn and adapt to new processes will help you thrive in this role. We are looking for someone who is committed to delivering excellent customer service and is ready to grow with our company.

1. The position is mainly responsible for tele-calling in Telugu, Hindi, English with various clients.2. Candidate should have good communication skills.(Fluent Hindi speaking is mandatory).3. Basic knowledge of computers & typing.4. Ability to sustain a conversation.5. Co-ordinate with the sales team for the registration of clients.6. Ability to provide information verbally clearly and effectively

We are looking for Call Center Executive for hospital and International schoolFind the job role below Manage the number of calls maintain the database maintain a good relationship with them can work flexibly able to manage the job role rotations. know how to work in a team The candidate pursuing his studies is not eligible for the Fresher /experience both can apply WORK FROM OFFICE ONLY Schedule: Day shiftLocation :Kondapur and Financial DistrictIndustry- Hospital and School

Customer Care Executives : 0-4 YearsPolitely handling Inbound & Outbound calls with good CommunicationHandle Customer Queries in smooth mannerCommunication skills required : Mandatory - English, Hindi & Telugu

OverviewWe are looking for a motivated, empathetic, and customer-focused Call Center Agent to join our U.S.-based customer service team. In this role, you will be the first point of contact for clients, providing information, resolving inquiries, and ensuring an exceptional experience through phone and/or chat support.Key ResponsibilitiesHandle inbound calls from potential or existing clients courteously, professionally, and confidentiallyConduct detailed intake interviews to gather essential client and case information, including personal details, incident facts, and supporting documentationAccurately enter all information into the firms case management systemAsk clear, targeted follow-up questions to ensure complete and accurate data collectionAssess case eligibility based on firm guidelines and forward qualified leads to legal staff for reviewMaintain knowledge of multiple case types (e.g., personal injury, workers' compensation, medical malpractice) to guide clients effectivelyManage sensitive or emotionally charged conversations with empathy and discretionFollow scripts and legal intake procedures to remain compliant with legal and ethical standardsProvide general information about the firms services without offering legal adviceMeet performance goals for call volume, accuracy, and quality assuranceQualificationsMinimum 2 years of internation voice process is mandatoryStrong communication and active listening skillsAbility to handle high-volume calls in a professional, empathetic mannerExcellent attention to detail and data entry accuracyPrior customer service, legal intake, or call center experience preferredAbility to maintain confidentiality and handle sensitive matters professionally

JOB DETAILS Answer incoming calls, making outbound calls and respond to customer's queries in a timely manner Strong phone and verbal communication skills along with active listening Identify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information. Follow the call center communication scripts when handling different topics Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way. Document all call information according to standard operating procedures Familiarity with CRM systems and practices Meet personal/team qualitative and quantitative targets Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and servicesContactASC GROUP8499084053

candidate must have excellent fluency in American English.

Essential Duties and Responsibilities:We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers.The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to createa positive experience for each caller.Roles & Responsibility: Understand customers requirement and provide complete and accurate information Communicate effectively with customers Assign case to other queue with proper justification Understanding and striving to meet or exceed call center metrics while providing excellent customer service. Escalate customer problems to the team lead which needs immediate attentionEssential Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and externalcustomers Excellent computer proficiency (MS Office Word, Excel and Outlook) Should have a knowledge of English, Hindi and additional language will be preferred Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplarycustomer service Typing skills Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribedroutines, and standard accepted practices