Call Center Agent

Apollo Tele Health Services

Essential Duties and Responsibilities:

We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers.

The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to create

a positive experience for each caller.

Roles & Responsibility:

Understand customers requirement and provide complete and accurate information

Communicate effectively with customers

Assign case to other queue with proper justification

Understanding and striving to meet or exceed call center metrics while providing excellent customer service.

Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers

Excellent computer proficiency (MS Office Word, Excel and Outlook)

Should have a knowledge of English, Hindi and additional language will be preferred

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary

customer service

Typing skills

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed

routines, and standard accepted practices

Experience : 0 - 3 Years

No. of Openings : 20

Education : Diploma, B.A, B.C.A, B.B.A, B.Com, B.Sc

Role : Call Center Agent

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India