Direct Walk-in Interview For Call Center Agent – . Customer Service Team

Expansure IT Solutions PVT LTD

overview

we are looking for a motivated, empathetic, and customer-focused call center agent to join our .-based customer service team. in this role, you will be the first point of contact for clients, providing information, resolving inquiries, and ensuring an exceptional experience through phone and/or chat support.

key responsibilities

handle inbound calls from potential or existing clients courteously, professionally, and confidentially

conduct detailed intake interviews to gather essential client and case information, including personal details, incident facts, and supporting documentation

accurately enter all information into the firm’s case management system

ask clear, targeted follow-up questions to ensure complete and accurate data collection

assess case eligibility based on firm guidelines and forward qualified leads to legal staff for review

maintain knowledge of multiple case types (., personal injury, workers' compensation, medical malpractice) to guide clients effectively

manage sensitive or emotionally charged conversations with empathy and discretion

follow scripts and legal intake procedures to remain compliant with legal and ethical standards

provide general information about the firm’s services without offering legal advice

meet performance goals for call volume, accuracy, and quality assurance

qualifications

minimum 2 years of internation voice process is mandatory

strong communication and active listening skills

ability to handle high-volume calls in a professional, empathetic manner

excellent attention to detail and data entry accuracy

prior customer service, legal intake, or call center experience preferred

ability to maintain confidentiality and handle sensitive matters professionally

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Sc, B.E, B.Tech

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Walk-in interview location

  EXPANSURE IT SOLUTIONS PVT LTD 602 Reliance Classic Building, Road No. 1, Banjara Hills Above Union