About the role: Execution and measurement of customer support across all channels, includingupdate tracking, analysis, and evaluation. Diligently address and resolve customer inquiries and issues via e-mails and calls. Ensuring that their needs are met with the highest level of efficiency andattentiveness. Engage in both inbound and outbound communication. Resolve the real-time queries of esteemed customers, foster customer retention, andprovide service-related information as needed. Ensure all the customer queries/issues are being resolved on priority with clarity andpromptness.