About the role:
â— Execution and measurement of customer support across all channels, including
update tracking, analysis, and evaluation.
â— Diligently address and resolve customer inquiries and issues via e-mails and calls.
â— Ensuring that their needs are met with the highest level of efficiency and
attentiveness.
â— Engage in both inbound and outbound communication.
â— Resolve the real-time queries of esteemed customers, foster customer retention, and
provide service-related information as needed.
â— Ensure all the customer queries/issues are being resolved on priority with clarity and
promptness.