Telecaller

Vantas IT Services

### job description: telecaller (international process - us shift)

**company:** vantas it services

**location:**hybrid

**position:** telecaller

**shift:** us shift timings

#### about us:

vantas it services is a leading provider of innovative it solutions, dedicated to delivering exceptional service and support to our clients globally. we pride ourselves on fostering a dynamic and collaborative work environment.

#### job summary:

we are seeking a motivated and enthusiastic telecaller to join our team. the ideal candidate will have excellent communication skills and a passion for customer service, capable of engaging with clients in the us market during us shift timings.

#### key responsibilities:

- make outbound calls to potential and existing clients in the us to promote our it services and solutions.

- understand customer needs and provide accurate information about products and services.

- maintain a positive, empathetic, and professional attitude toward customers at all times.

- document call details and maintain accurate records of interactions in the crm system.

- meet or exceed daily and monthly performance targets, including call volume and conversion rates.

- collaborate with team members and management to optimize processes and improve customer satisfaction.

- provide feedback on customer inquiries and suggestions for service improvements.

#### qualifications:

- previous experience in telecalling or customer service is preferred.

- excellent verbal communication skills in english.

- strong interpersonal skills and the ability to build rapport with clients.

- basic computer skills and familiarity with crm systems.

- ability to work in a fast-paced environment and manage time effectively.

- flexibility to work us shift hours.

#### benefits:

- competitive salary and performance-based incentives.

- opportunities for career growth and professional development.

- supportive and collaborative work environment.

• Experience

  4 - 6 Years

• No. of Openings

  5

• Education

  Higher Secondary, Professional Degree

• Role

  Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office