Vantas IT Services

Faridabad, Haryana

### Job Description: Telecaller (International Process - US Shift)**Company:** Vantas IT Services **Location:**Hybrid **Position:** Telecaller **Shift:** US Shift Timings #### About Us:Vantas IT Services is a leading provider of innovative IT solutions, dedicated to delivering exceptional service and support to our clients globally. We pride ourselves on fostering a dynamic and collaborative work environment.#### Job Summary:We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills and a passion for customer service, capable of engaging with clients in the US market during US shift timings.#### Key Responsibilities:- Make outbound calls to potential and existing clients in the US to promote our IT services and solutions.- Understand customer needs and provide accurate information about products and services.- Maintain a positive, empathetic, and professional attitude toward customers at all times.- Document call details and maintain accurate records of interactions in the CRM system.- Meet or exceed daily and monthly performance targets, including call volume and conversion rates.- Collaborate with team members and management to optimize processes and improve customer satisfaction.- Provide feedback on customer inquiries and suggestions for service improvements.#### Qualifications:- Previous experience in telecalling or customer service is preferred.- Excellent verbal communication skills in English.- Strong interpersonal skills and the ability to build rapport with clients.- Basic computer skills and familiarity with CRM systems.- Ability to work in a fast-paced environment and manage time effectively.- Flexibility to work US shift hours.#### Benefits:- Competitive salary and performance-based incentives.- Opportunities for career growth and professional development.- Supportive and collaborative work environment.