Key ResponsibilitiesOutbound Calling: Make proactive calls to prospective and existing customers to inform them about new products, services, or special offers.Inbound Query Handling: Answer incoming calls from customers, addressing inquiries, resolving complaints, and providing detailed information about the company and its offerings.Sales and Lead Generation: Persuade potential customers to purchase a product or service, or schedule appointments for the sales team.Customer Relationship Management: Build and maintain positive business relationships with customers to ensure customer satisfaction.Data Management & Reporting:Accurately record and update customer information, call details, and sales outcomes in the CRM system or database.Submit daily call reports and sales progress reports to the team manager.Product Knowledge: Maintain in-depth knowledge of all company products and services to explain features and benefits clearly and accurately.Target Achievement: Consistently meet or exceed daily/weekly/monthly targets for calls made, leads generated, and sales closed.