Technical Support Engineer Job Vacancies in Tamil Nadu

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

We're Hiring - IT Support Engineer Are you passionate about solving technical issues and helping users stay productive?Infolexus Solutions is looking for a dedicated IT Support Engineer to join our growing team and provide reliable technical support.

As a Desktop Support Engineer, you will be responsible for providing technical support to computer users within the company. This includes setting up new computers, troubleshooting software and hardware issues, and ensuring all systems are running smoothly. You will also be responsible for maintaining inventory of computer equipment and assisting with network troubleshooting.Key responsibilities:- Install and configure computer hardware and software- Troubleshoot technical issues and provide timely solutions- Maintain and update inventory of computer equipment- Assist with network troubleshooting and setupRequired skills and expectations:- 1-7 years of experience in desktop support- I.T.I. education- Strong knowledge of computer hardware and software- Excellent problem-solving skills- Ability to work independently and in a team- Good communication skills- Willingness to work full time and in an office setting- Male candidates preferred

We are seeking a proactive and technically skilled IT Technical Support Engineer to provide first-level and second-level technical support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and deliver excellent user support across the organization.Key ResponsibilitiesProvide technical support for desktops, laptops, printers, and peripheralsTroubleshoot hardware, software, and operating system issuesInstall, configure, and maintain Windows / Linux / macOS systemsDiagnose and resolve network issues (LAN, WAN, Wi-Fi, VPN)Handle ticketing systems and maintain issue resolution documentationSupport email systems (Outlook, Gmail, Office 365)Assist with software installations, upgrades, and patch managementEscalate unresolved issues to higher-level support teams when requiredEnsure data security, backups, and antivirus updatesProvide user training and guidance on IT systems and best practicesRequired Skills & QualificationsDiploma / Bachelors degree in Computer Science, IT, or related fieldStrong knowledge of Windows OS, basic Linux commands, and system administrationUnderstanding of networking concepts (TCP/IP, DNS, DHCP)Experience with ticketing tools (ServiceNow, Freshdesk, Jira preferred)Knowledge of hardware troubleshooting and IT asset managementStrong communication and customer service skillsContact Person: Rakesh HRContact Number: +91 9003745749Experience: 0 - 4+ YearsLocation: CoimbatoreTimings: 09.30 AM - 06.30 PM

Job Description: Candidate must be very excellent on Telugu or Malayalam or Kannada Communication Rotational shift. Must be highly knowledge in PC Good communication prefers Should be able to work in Office (work from office)Benefits: - ESI PF

Bachelor's degree in Information Technology, Computer Science, or a related field preferred.1 - 2 years of proven experience as a Technical Support Specialist or similar role.Strong knowledge of computer systems, software, and hardware.Experience with remote desktop applications and help desk software.Excellent problem-solving and communication skills in.Fluency in English, both written and verbal, is required.Ability to work independently and as part of a team.Customer-oriented mindset with the ability to handle challenging situations professionally.Technical certifications are a plus.

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Multidisciplinary Inspection & Evaluation:Perform thorough visual and instrumental inspections of assets, equipment, components, and installations across various engineering disciplines (e.g., pressure vessels, piping, structural steel, electrical systems, control systems, civil foundations, machinery).Utilize a range of precision measuring instruments, non-destructive testing (NDT) techniques (e.g., VT, PT, MT, UT, RT interpretation where certified), and diagnostic tools.Assess the condition, integrity, and operational functionality of assets, identifying defects, corrosion, material degradation, structural anomalies, and electrical faults.Code & Standard Compliance:Ensure strict adherence to national and international engineering codes, standards, and regulatory requirements (e.g., ASME, API, ASTM, AISC, IS codes, relevant electrical codes, local building codes).Verify that construction, fabrication, installation, and maintenance activities meet approved drawings, specifications, and project quality plans.Documentation & Reporting:Prepare detailed, accurate, and concise inspection reports, including findings, observations, measurements, photographic evidence, and recommendations.Maintain comprehensive records of all inspection activities, test results, and corrective actions taken.Develop and update inspection checklists, procedures, and methodologies.Problem Identification & Resolution:Identify deviations, non-conformities, and potential risks, conducting root cause analysis for identified issues.Collaborate with engineering, production, maintenance, and project teams to develop and implement effective corrective and preventive actions.Provide technical advice and guidance on repair methodologies, material selection, and quality improvements.Collaboration & Communication:Liaise effectively with internal stakeholders (e.g., project managers, engineers, contractors, safety personnel) and external parties (e.g., clients, third-party inspectors, regulatory bodies).Clearly communicate complex technical information, inspection findings, and recommendations to diverse audiences.Participate in pre-inspection meetings, progress reviews, and final acceptance procedures.Safety & Quality Assurance:Promote and adhere to all health, safety, and environmental (HSE) policies and procedures during all inspection activities.Contribute to the continuous improvement of quality management systems and inspection processes.

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues. Qualification: BE/BTech/MCA Experience: 0 2 years Salary: 20000 to 25000

Role : Service Enginer Initial 3-6 months trainer Age Limit : 35yrsAn EV two-wheeler service engineer diagnoses and repairs electrical and mechanical issues in electric scooters and motorcycles, performing routine maintenance, and ensuring vehicles operate efficiently and safely. Key Responsibilities:Diagnosis and Repair:Identify and diagnose problems with EV components like batteries, electric motors, charging systems, and control systems. Perform repairs and maintenance, including replacing parts and troubleshooting electrical and mechanical issues. Maintenance:Perform routine maintenance tasks, such as inspections, lubrication, and fluid checks. Maintain accurate records of all service activities, including service reports and parts inventory. Technical Support:Provide technical troubleshooting support to customers and installers. Stay updated on the latest technology and maintenance procedures for electric vehicles. Customer Service:Demonstrate exceptional customer service skills, creating a positive experience for EV owners during service interactions. Safety:Adhere to all safety regulations and protocols while handling electric vehicle systems and components.

A service desk engineer is the primary point of contact for customers seeking technical support for IT issues. They diagnose, troubleshoot, and resolve issues related to hardware, software, and networks. Responsibilities Respond to user requests via phone, email, and other channelsLog and manage incidents and service requestsPrioritize and escalate issues as neededProvide remote supportPerform user account managementMaintain accurate records of incidents and resolutionsTrain users on how to use IT toolsMonitor systems for reliability and perform updates and backupsSkills and qualifications Excellent communication skillsStrong technical knowledge of various technologiesAbility to work flexible hoursKnowledge of help desk softwareAbility to work with vendors and support staffAbility to troubleshoot client software and basic network connectivity problems

Provide on-demand technical support to U.S. customers across chat, email, or phone channels Diagnose and fix technical issues related to ServiceNow workflows, forms, UI policies, and automation. Address and resolve customer inquiries, incidents, and service requests using ServiceNow. Guarantee on-time project delivery and ensure compliance with project deadlines Participate in testing and ensuring the functionality of new ServiceNow features and updates.

Job Title: Technical Sales EngineerExperience: 0 - 5 YearsLocation: Chennai, IndiaSalary Range: 3 - 5 LPAJob DescriptionWe are seeking a motivated and dynamic Technical Sales Engineer to join our team. The role involves combining technical expertise with sales skills to provide solutions, grow the client base, and drive revenue.Responsibilities:Sales & Client Management: Identify and develop new business opportunities in B2B and B2C markets.Build and maintain strong relationships with clients by understanding their technical requirements.Technical Support: Offer technical advice and support to customers during and after the sales process.Collaborate with the engineering team to develop customized solutions for complex requirements.Market Research: Analyze market trends, competitor activities, and customer needs to identify growth opportunities.Provide feedback to the product development team for improvements and innovations.Sales Targets & Reporting: Achieve and exceed assigned sales targets within the specified time frame.Prepare and maintain sales reports, forecasts, and other documentation.Coordination: Work closely with internal teams, including design, operations, and after-sales, to ensure customer satisfaction.Participate in technical training, trade shows, and industry events to enhance knowledge and network.Qualifications:Education: Bachelor's degree in Engineering (Electrical, Mechanical, Electronics, or related fields) or equivalent technical background.Experience: 0 - 5 years in technical sales or a related field (freshers with strong potential are welcome).

Job descriptionResponds to client inquiriesProvides technical support to usersTroubleshoots hardware and software issuesProvides instructions or directly sets up desktop hardwareAssists with installation of computer software and operating system updatesRecords logs of rendered supportJob Types: Full-time, PermanentBenefits:Health insuranceProvident FundShift:Day shiftRotational shiftWork Days:Monday to FridayWeekend availabilityInterested can share your updated CV to Abirami 8148920435

We are seeking an experienced and motivated Manager - Sales and Application Engineer to join our team. This role will be responsible for driving sales and providing technical applications support for cutting tools. The ideal candidate will possess a strong background in mechanical engineering, combined with substantial experience in sales, and will play a pivotal role in fostering relationships with clients and achieving business objectives.

Provide product presentations to potential Gallagher customers and security consultants. Tender response and preparation. System designs and integrated solutions. System training for technicians, system administrators and operators. On-site commissioning of systems. On-site technical assistance upon request of the Gallagher technical support team. On-Site migrations of our existing product base. Site audits upon request of Gallagher product users. Proactively ensure that dealers are kept technically competent. Assisting Gallagher CPs with system design to maximize sales opportunities. Presentations to potential Government and Corporate clients. Site commissioning and sign off the systems. Co-ordinate in consultation with the BDMs the provision and implementation of appropriate technical support services that are consistent with Gallagher product strategy and regional initiatives. Establish and maintain sound relationships with internal and external clients. Provide input for preparation of the business plan and budget process. Manage and co-ordinate the timely and effective resolution of call reports. Identify any weakness in the delivery of technical support and training services that are adversely impacting customer satisfaction and implement corrective action.

Job Description Ground Team (Field Engineers) Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile. Communication: Average English and good at Hindi or Local Language Location: Delhi-South Ex, Noida-Sec 15, Gurgaon-Sec 14, Mumbai-Khar West, Thane West, Pune- Chinchwad, Hyderabad- Ameerpet, Bangalore- Marathalli, Chennai-T. Nagar Package: INR 19000 21000 CTC Per Month Plus Conveyance as per Policy + Insurance Experience: 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories) Roles and Responsibilities: Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients. This role is critical for ensuring that the organization's end-users have great experience with brand representative. The field engineer will visit PUDO twice in a day to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day. Must Have: 2-wheeler with a valid license. Open for field profile.