Direct Walk-In Interview For Service Desk Engineer

A service desk engineer is the primary point of contact for customers seeking technical support for IT issues. They diagnose, troubleshoot, and resolve issues related to hardware, software, and networks.

Responsibilities

Respond to user requests via phone, email, and other channels

Log and manage incidents and service requests

Prioritize and escalate issues as needed

Provide remote support

Perform user account management

Maintain accurate records of incidents and resolutions

Train users on how to use IT tools

Monitor systems for reliability and perform updates and backups

Skills and qualifications

Excellent communication skills

Strong technical knowledge of various technologies

Ability to work flexible hours

Knowledge of help desk software

Ability to work with vendors and support staff

Ability to troubleshoot client software and basic network connectivity problems

• Experience

  3 - 5 Years

• No. of Openings

  3

• Education

  Graduate (B.Tech/B.E)

• Role

  Service Desk Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  OPP, ANS DHIVYAM , NARASOTHIPATTI, NEAR D-MART WAY, SALEM-4