Array ( [0] => technical-helpdesk [1] => hyderabad ) Technical Helpdesk Fresher Jobs in Hyderabad | Latest Vacancies
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Technical Helpdesk Fresher Jobs in Hyderabad

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Online For IT Support Engineer Jobs (Freshers)

Movate Technologies

  • Fresher
  • 2.8 Lac/Yr
  • Hyderabad
IT Technical Support Engineer IT Support Technical Helpdesk Troubleshooting
Service Desk Support Trainee Job DescriptionOne Liner :Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability toHold clear, spontaneous, and productive conversations via phone.Write detailed, grammatically correct support emails and chat responses.Communicate complex technical issues to non-technical users in an understandable manner.You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.Principle duties and responsibilities Job Description :Provides comprehensive remote support across major operating systems -Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.Follows documented procedures for issues presented and escalates further if need be.Delivers support for G suite applications, covering installation and basic usage -When necessary, escalates issues to the SMEs / Leads for resolution.Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolutionProactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.Communicate effectively with non-technical users to explain solutions in an understandable manner.Must Have Skills :Degree Certificate (Any, but should have good written and verbal communication skills)0 - 1 years of Customer Service experienceExcellent communication skills, should be able to hold a conversationBasic troubleshooting and should be able to comprehend the issues presentedAbility to deal professionally as well as ability to learn new products and technologiesGood customer service skills, multitasking and documentation skillsAbility to adjust quickly to the changing priorities and implement the same per business requirementsBasic knowledge on IT systemsKnowledge, Skills and Abilities :Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skillsGood Analytical & Cognitive skillsRequired Skills & Qualifications:Education: Any degree, with strong written and verbal communication skills.Experience: 0-1 year in customer service.Communication & Customer Handling:Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.Strong customer service approach and attitude, multitasking, and documentation skills.Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.
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IT Helpdesk

Arka Technology Innovation and Software Systems LLP

  • 0 - 3 yrs
  • Hyderabad
Desktop Support Technical Helpdesk IT Service Desk IT Support Remote Support Help Desk Operations
Job Description: Proven experience as a help desk technician or other customer support role Good understanding of computer systems, servers, and other tech products Ability to diagnose and resolve basic technical issues Excellent communication skills Rotational shifts Proficiency in English Customer-oriented and cool-tempered Good Team Player Should be proactive in learning and taking initiatives Excellent time management The ability to handle pressure and meet deadlines Should know MS Office (Outlook, PPT, and Excel)Thanks & Regards,SricharanRecruiterArka Technology Innovation and Software Systems
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Domestic Voice Technical Support (in Bound)

Dishha Staffing Services Pvt Ltd

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Hyderabad
Assist & Respond to Technical and Customer Queries Customer Care Executive Voice Technical Support Technical Support Executive Technical Consultant Technical Helpdesk Technical Support Customer Support Specialist Walk in
Urgent requirement of Domestic voice technical support (in bound)- HyderabadPlease noted this requirement Work from Office onlyRole: Domestic voice technical support (in bound)Experience: AnyShift Time: Rotational Shifts with Rotational Offs.Salary Range: 1.5 LPA 2.5 LPA + PF + ESI + Health Insurance + Incentives First 3 months Day shift only & after 3 months will be rotational Description:To provide end to end technical support for international customers over the chat.Knowledge of OS (XP, Windows 8, Windows 10) & Standard ApplicationKnowledge of hardware troubleshooting, installation, configuration.Knowledge of desktop operating systems and Microsoft office products (MS office 2007, 2010,2013).Basic Networking knowledge.Address user tickets regarding hardware, software and networking.Properly escalate and follow up unresolved issues to appropriate internal teams.Ensure all issues are properly logged.Roles & Responsibilities:Assist & respond to technical and customer queries.Ensure all contacts are documented using the tracking tool.Ensure customers are satisfied with services offered.Skills Required:Good Written and Verbal Communication.The ability to think logically.Good typing skills.Should be able to understand and analyze the issues stated by the customers.Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.
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Trainee Engineering IT

bemlgroup india

  • 0 - 1 yrs
  • 100.0 Lac/Yr
  • Hyderabad
IT Support IT Maintenance Technical Support Helpdesk
Trainee engineering ITNo.of Vacancy;-270nosEducational qualification;-b.techLocation:-All IndiaWork experience:-FresherJob description;- Provides IT support, training, and orientation for new technology users Offers troubleshooting, support, and repair when IT equipment or networks malfunction Provides phone, live chat, or in-person support, depending on the organization's scope Maintains records of hardware and software inventory Specialises in IT support for a particular industry, such as wireless technology, healthcare, or finance
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