Domestic voice technical support (in bound)

Vtekis Consulting LLP

Urgent requirement of Domestic voice technical support (in bound)- Hyderabad

Please noted this requirement Work from Office only

Role: Domestic voice technical support (in bound)

Experience: Any

Shift Time: Rotational Shifts with Rotational Offs.

Salary Range: LPA LPA + PF + ESI + Health Insurance + Incentives

First 3 months Day shift only & after 3 months will be rotational

Description:

To provide end to end technical support for international customers over the chat.

Knowledge of OS (XP, Windows 8, Windows 10) & Standard Application

Knowledge of hardware troubleshooting, installation, configuration.

Knowledge of desktop operating systems and Microsoft office products (MS office 2007, 2010,

2013).

Basic Networking knowledge.

Address user tickets regarding hardware, software and networking.

Properly escalate and follow up unresolved issues to appropriate internal teams.

Ensure all issues are properly logged.

Roles & Responsibilities:

Assist & respond to technical and customer queries.

Ensure all contacts are documented using the tracking tool.

Ensure customers are satisfied with services offered.

Skills Required:

Good Written and Verbal Communication.

The ability to think logically.

Good typing skills.

Should be able to understand and analyze the issues stated by the customers.

Eligibility Criteria: UG/Grad/PG Fresher and experienced candidates are eligible.

Experience : 0 - 1 Years

No. of Openings : 30

Education : Higher Secondary, Secondary School

Role : Technical Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India