Support Technician Female Graduate Jobs in Gurgaon

* Coordinate with operators at various project sites for daily updates and issue resolution* Communicate with clients regarding service updates, concerns, or technical queries* Track and ensure timely completion of tasks related to service and maintenance* Document reports, follow-ups, and feedback received from clients and site teams* Maintain internal project records and service logs.* Receive and resolve customers', or clients' complaints.* Schedule service appointments, installations, and follow-up visits, coordinating with fields technicians and customer availability.* Represent the company in a professional and positive manner.* Maintain accurate records of customer interactions, service history, and system installations in Service Titan.

Job Title: Customer Care ExecutiveLocation: Gurgaon, HaryanaJob Type: Full-timeJob Description:We are looking for a skilled and motivated Customer Care Executive to join our team in Gurgaon. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring customer satisfaction.Key Responsibilities:- Handle inbound and outbound customer calls in a professional manner.- Address customer inquiries and resolve issues promptly and accurately.- Maintain records of customer interactions and transactions.- Escalate unresolved issues to the appropriate departments.- Follow up to ensure complete resolution of customer concerns.- Provide information about products, services, and promotions.- Achieve individual and team targets for customer satisfaction and service quality.- Maintain a positive, empathetic, and professional attitude toward customers at all times.Requirements:- Graduate in any discipline.- Proven customer support experience or experience as a client service representative preferred.- Excellent communication skills in English and Hindi.- Ability to multi-task, prioritize, and manage time effectively.- Strong problem-solving skills and attention to detail.- Proficient in MS Office and CRM systems.

Schedule and dispatch service technicians for installation, maintenance, inspections, and emergency services.Coordinate with clients to confirm service appointments, access requirements, and system availability.Maintain accurate records of service calls, technician schedules, and customer interactions in the system (e.g., ERP or CRM).Track open service tickets and follow up to ensure timely resolution.Support the preparation of service reports, quotations, and invoices.Liaise with the warehouse or procurement team for tools, parts, and equipment required for service jobs.Monitor compliance with fire safety standards (e.g., NFPA, local codes) during service execution.Handle customer complaints or escalations professionally and promptly.Generate daily, weekly, and monthly service performance reports for management.Coordinate with internal teams (sales, engineering, operations) for seamless servicedelivery.

Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old

Roles & Responsibilities: Initiate outbound calls to leads and potential clients from provided lists or databases Handle incoming calls from clients seeking information about our properties, services, and processes. Provide accurate and detailed information about available properties, pricing, amenities, financing options, and any other relevant details. Assess the needs and preferences of the caller to determine their level of interest and potential as a qualified lead. Set up appointments for interested clients to visit properties or in the office or meet with sales agents. Maintain a follow-up schedule for leads who require more time or information before making a decision. Record and update client information, inquiries, and interactions in the CRM system. Collaborate with the sales team to ensure seamless information flow and a smooth transition from inquiry to sale. Meet daily, weekly, and monthly call and lead generation targets. Provide regular reports on call outcomes and lead progress.

Job Openings for Customer Care Executive Jobs with minimum 2 Years Experience in Gurgaon, Haryana having Educational qualification of : Other Bachelor Degree with Good knowledge in Customer Relationship, Microsoft Office ,Communication Skills,Customer Care,Customer Support,Voice Process,Service Marketing,Customer Service Operations,CSE etc.

Job ResponsibilitiesHandling customer queries through phone, email, WhatsApp.Up for non target based sales profileOutbound calling as per the requirements of the management.Working closely with several different teams. Support, Operations and marketing team.A real hunger and willingness to learn, not afraid to ask questions.Committed.Qualifications / SkillsMinimum 1 year of experienceExcellent communication skills both written and verbal.Flexibility and adaptability.Available for full time offline Employment

Keeping a positive, empathetic and professional attitude toward customers at all times.Replying promptly to customer inquiries.Recognizing and resolving customer complaints.Knowing our mobile app product inside and out so that you can solve questions.Maintaining records of customer interactions, transactions, comments, and complaints.To provide support for queries related to Transactions on taskbucks/RocketSingh and handle issues related to payment tracking Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries