Customer Support Representative (female)

Cloud Certitude

Roles & Responsibilities:

Initiate outbound calls to leads and potential clients from provided lists or databases

Handle incoming calls from clients seeking information about our properties, services, and processes.

Provide accurate and detailed information about available properties, pricing, amenities, financing options, and any other relevant details.

Assess the needs and preferences of the caller to determine their level of interest and potential as a qualified lead.

Set up appointments for interested clients to visit properties or in the office or meet with sales agents.

Maintain a follow-up schedule for leads who require more time or information before making a decision.

Record and update client information, inquiries, and interactions in the CRM system.

Collaborate with the sales team to ensure seamless information flow and a smooth transition from inquiry to sale.

Meet daily, weekly, and monthly call and lead generation targets. Provide regular reports on call outcomes and lead progress.

Experience : 1 - 3 Years

No. of Openings : 5

Education : Any Bachelor Degree

Role : Customer Support Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India