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Sales Process Job Vacancies in Navi Mumbai

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Hiring Telesales Executive For Juinagar Navi Mumbai Fresher

HapGen Educational Services Private Limited

  • 0 - 1 yrs
  • 3.3 Lac/Yr
  • Juinagar Navi Mumbai
Outbound Calling Negotiation Skills Lead Generation Cold Calling Outbound Sales Convincing Power Calling Domestic Calling Communication Skills Tele Sales English Language Voice Process Sales
Job Responsibilities Make outbound calls to prospective customers and promote credit card products. Explain product features, benefits and eligibility criteria over the phone. Understand customer requirements and address queries professionally. Convince prospective customers and generate sales conversions. Follow up with interested customers and achieve assigned sales targets. Maintain proper customer records and follow the prescribed sales process.Candidate Eligibility Qualification:Graduate Experience:Freshers and experienced candidates can apply. Excellent verbal communication skills are mandatory. Clear pronunciation, fluency and confidence while speaking. Strong convincing, negotiation and objection-handling skills. Ability to engage customers and maintain professional conversations over calls. Comfortable with outbound calling and sales targets. Basic computer knowledge is required. Prior experience in telesales, telemarketing, banking or credit card sales will be an added advantage.Salary & Working Details In-Hand Salary:25,000 to 26,000 per month Shift Timing:10:00 AM to 7:00 PM Working Days:5 days a week Saturday:Alternate Saturdays working full day
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Belapur Navi Mumbai
Sales Online Sales Online Sales Executive Non Voice Process Executive Chat Process Marketing Corporate Sales Lead Generation Convincing Power B2b Sales
Sales Executive - International Chat ProcessLocation : Belapur, Navi MumbaiExperience : Freshers / 0-3 YearsJob Type : Full-timeWork Mode : 100% Office-BasedShift Timing : Fixed Day Shift - 9:30 AM to 6:00 PMAbout the Company:BOVIN Technology is a company that specializes in the distribution of world-class brand CPU, RAM,SSD and GPU.With years of development, we become one of the largest IT wholesalers of IT relatedequipment. Our main business is in the area of Business laptop / MacBook/ Gaming laptops andmany more.We have a strong service team located in India, China, Dubai, Hongkong and upcomingother countries. Taking advantage of our strong supply channel and relationship with level onedistributors worldwide. We committed to constantly create value for our partners and our clients.Job Overview:We are seeking motivated and detail-oriented Sales Executives. The role involves interacting withinternational customers through online chat platforms, emails and other methods, understandingtheir requirements, and driving sales through effective written communication.This position is strictly chat-based, with no voice calls and no field work, offering a stable andprofessional office environment. Communicate with international clients and generate the leads. Present and promote company products/services professionally and follow up with thecustomers Understand customer needs and provide appropriate solutions Convert chat interactions into successful sales outcomes Meet assigned performance targets and maintain accurate customer and chat records Ensure quality, compliance, and customer satisfaction standards
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  • 0 - 3 yrs
  • 3.5 Lac/Yr
  • Airoli Navi Mumbai
BPO Operations International Voice Process Call Center International BPO Voice Process Chat Support BPO Voice BPO Sales
International Telecaller Process: (Blended - Voice/Email/Chat) Location: Airoli, Navi Mumbai Criteria:* Graduate OR HSC with 6 month Experience (On Paper)* Good Communication Skills* HSC Certificate Mandatory* LGBTQ+ & PWD Candidates are Encouraged to Apply Salary:* 28,000 In-hand* 35000 CTC Shift: 247 Rotational Shifts Working Days: 5 Days Working Week Off: 2 Rotational Week Offs Perks:* One-Way Cab Facility (As Per Shift Timings)* Internal Job Posting (IJP) Opportunity After 1 Year* Gym Facility* Provident Fund (PF)*Interested people can call on this number HR* *91 84240 18670** HR Round* Assessment* Operations Round
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Opening For International Telecaller

Uponly Technologies Private Limited

  • 1 - 3 yrs
  • 5.5 Lac/Yr
  • Vashi Navi Mumbai
Outbound Calling BPO Operations Customer Care International BPO International Voice Process Call Center International Voice BPO Sales International BPO Voice Process Good Communication Skills
We are looking for an International Telecaller to join our team in Vashi, Navi Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and be skilled in communicating effectively with clients from various countries.Key Responsibilities:1. Outbound Calling: Make international calls to potential clients, introducing our products and services clearly and persuasively.2. Customer Engagement: Build a good rapport with customers, understanding their needs and responding to inquiries in a professional manner.3. Lead Generation: Identify and create leads through effective communication, ensuring accurate data collection for follow-ups.4. Follow-Up Calls: Conduct follow-up calls with leads to enhance conversion rates and keep the customers informed about our offerings.5. CRM Management: Update and maintain customer information in the CRM system promptly, ensuring data accuracy and integrity.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and prior experience in international telecalling. Proficiency in English, along with excellent verbal communication skills, is essential. A good understanding of various cultures will help in effectively engaging with clients. Candidates should be self-motivated, goal-oriented, and capable of managing time efficiently to meet daily targets. A friendly attitude and strong problem-solving capabilities are also crucial for success in this role.
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Sanpada Navi Mumbai
Outbound Calling Voice Process Inside Sales Convincing Power Lead Generation Inbound Online Sales
As a Telesales Executive, you will play a key role in driving sales through effective communication and customer engagement. This position is based in Sanpada and is suitable for individuals with 0 to 2 years of experience. Key Responsibilities:- Conduct Outbound Calls: You will make calls to potential customers to promote products and services, aiming to generate interest and sales.- Engage Customers: Establish a friendly rapport with customers, understanding their needs and providing tailored solutions that meet those needs.- Maintain Client Records: Keep organized records of customer interactions, inquiries, and sales to ensure follow-up and effective sales tracking.- Manage Objections: Handle customer concerns and objections gracefully, using persuasive techniques to overcome barriers to sale.- Achieve Sales Targets: Work towards meeting or exceeding assigned sales goals and metrics, contributing to the overall success of the sales team.Required Skills and Expectations:- Strong Communication Skills: You must clearly articulate the features and benefits of products while actively listening to customer needs.- Persuasion Ability: Being able to convince customers of the value of our offerings is essential for success in this role.- Basic Computer Skills: Familiarity with using computers and software applications is necessary for maintaining customer records and tracking sales.- Team Player: Collaborate effectively with team members to share insights and strategies to improve performance.- Positive Attitude: Maintain an enthusiastic and positive outlook, which is crucial in creating a pleasant experience for customers and achieving sales results.
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Looking For Virtual Relationship Manager

FiveS Digital Infotech Pvt Ltd

  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Navi Mumbai
Cross Selling Sales Sales Process
As a Virtual Relationship Manager, you will be responsible for building and maintaining strong relationships with clients while assisting them with their needs and inquiries. Your role is crucial in ensuring customer satisfaction and loyalty.Key Responsibilities:- Client Engagement: Reach out to current clients through calls and emails to understand their needs and address any concerns, ensuring they feel valued and supported.- Account Management: Monitor client accounts and provide regular updates on services and offers, helping clients make informed decisions about their financial options.- Problem Resolution: Handle client issues effectively by providing solutions and coordinating with relevant departments, ensuring timely resolutions to maintain customer trust.- Sales Support: Assist the sales team by identifying potential clients and promoting products or services that meet their needs, contributing to overall sales goals.- Data Management: Maintain accurate records of client interactions and update the database regularly, ensuring that all information is current and useful.Required skills and expectations include:- Communication Skills: Strong verbal and written communication skills are essential for building rapport with clients and clearly conveying information.- Interpersonal Skills: You should be friendly and approachable, making clients feel comfortable discussing their needs and concerns.- Organizational Skills: The ability to manage multiple client accounts and tasks efficiently is important for success in this role.- Basic Computer Skills: Familiarity with standard office software and communication tools is required to effectively perform your duties.- Problem-Solving Ability: You should be proactive in identifying issues and seeking solutions that meet client expectations.
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Hiring Freshers || Telesales Executive

Vindhya E-Infomedia Pvt Ltd

  • Fresher
  • 2.3 Lac/Yr
  • Navi Mumbai
Outbound Calling Lead Generation Voice Process Domestic BPO Online Sales Marketing Communication Planning Interpersonal Skills
We are hiring Telesales Executive for Ghansoli/Mahape location.Salary: 18,000 - 20,000 per monthJob Type: Full-timeResponsibilities:* Make outbound calls to potential customers* Explain services and generate leads* Maintain call records and follow-ups* Achieve daily targetsRequirements:* Good communication skills* Basic computer knowledge* Fresher and experienced both can applyLocation: Ghansoli / Mahape, Navi MumbaiDay Shift Work from Office
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  • 0 - 3 yrs
  • 2.5 Lac/Yr
  • Nerul Navi Mumbai
CRM Sales Technical Sales Sales Process IT Sales ERP Sales Software Solution Sales IT Hardware Sales IT Marketing
Job Title: IT Sales ExecutiveExperience: Minimum 2 YearsLocation: Seawood, Navi MumbaiJoining: Immediate / Short Notice PreferredWe are seeking a motivated and results-driven IT Sales Executive
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Jobs by Popular Location

International BPO Executive Fresher

IQ Connects Services LLP

  • Fresher
  • 2.5 Lac/Yr
  • Ghansoli Navi Mumbai
BPO Voice Voice Process Domestic BPO International Process Sales Lead Generation
We have a Job openings for International Voice USA Process - Night ShiftBenefits :Easy peasy processTraining will be paidTraining & script will be providedSalary starts from the first day of joining & trainingGet 16k to 18k as a complete freshers & 18k to 22k for domestic experienced (based on interview)20k above for International voice process experienced (based on interview)Attractive Incentives for leads generation + Attendance AllowanceNo PICK & DROP but timing is convenient, you can easily travel in auto, bus or train without getting any rushPilot Process, growth opportunities, IJP option based on performanceIncrement in 1 year but We can revise salary in couple of months if performing excellentResponsibilities:1. Handle customer queries and support international clients via calls2. English communication and problem-solving skills.3. Work night shifts and maintain accurate records of customer interactions.Requirements:12th or graduate.Intermediate English communication.10th passed with good English communication can also applyWillingness to work night shifts.Freshers can also applyWork From Office only.Location - Ghansoli, Navi MumbaiShift Time - 7:30PM to 4:30AM (US Shift Timing)5 days working (Alternate Saturday Off & All Sunday Off)No Pick & Drop Facility - Travelling Allowance will be providedSalary Bracket : 16,000 - 30,000 per month plus Incentives (Salary would be on the basis of your experience & last drawn)Perks includes attractive incentives on a daily basis and a friendly office environment. Call me or else share your CV on WhatsApp if you are interested
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Looking For Investment Manager

Square Yards Consulting Pvt Ltd

  • 1 - 5 yrs
  • 6.0 Lac/Yr
  • Sanpada Navi Mumbai
Good Communication Skills Lead Generation Sales Process
- Develop and implement investment strategies: The Investment Manager is responsible for creating and executing investment plans to meet the company's financial goals and objectives. This involves analyzing market trends, evaluating risks, and making informed decisions to maximize returns.- Conduct market research: The Investment Manager must stay informed about market conditions, industry trends, and competitor activities. This information is crucial for making informed investment decisions that align with the company's overall investment strategy.- Monitor portfolio performance: The Investment Manager is tasked with monitoring the performance of the company's investment portfolio on an ongoing basis. This includes tracking returns, assessing risks, and adjusting strategies as needed to optimize performance.- Cultivate client relationships: Building and maintaining strong relationships with clients is a key aspect of the Investment Manager's role. This involves effective communication, understanding clients' financial objectives, and providing personalized investment recommendations that meet their needs.- Collaborate with internal teams: The Investment Manager works closely with other departments, such as sales and marketing, to ensure alignment and coordination in executing investment strategies. Collaboration and effective communication are essential for achieving company goals.Skills and Expectations:- Strong analytical skills: The ideal candidate should have a solid understanding of financial markets, investment principles, and risk management techniques.- Excellent communication skills: The Investment Manager must be able to effectively communicate complex investment concepts to clients and internal stakeholders.- Proven track record of lead generation: Experience in generating leads and converting them into successful investment opportunities is crucial for this role.- Familiarity with the sales process: Understanding the sales process and how it ties into investment strategies is essential for the Investment Manager's success.- Ability to work independently: The candidate should be self-motivated, proactive, and able to work autonomously to achieve investment goals.
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  • Fresher
  • 3.5 Lac/Yr
  • Turbhe Navi Mumbai
Good Communication Skills Real Estate Sales Handling Customers BPO Call Center Tele Sales Tele Marketing Outbound Process
Key Responsibilities:1. Perform outbound calls to potential customers: Contact leads provided by the company and pitch real estate products and services.2. Handle incoming calls from customers: Address inquiries, provide information on products, and assist with any issues or concerns.3. Build and maintain relationships with customers: Follow up with leads, provide excellent customer service, and ensure customer satisfaction.4. Meet sales targets: Achieve set goals for sales conversions and revenue generation.5. Maintain database and records: Keep accurate and up-to-date records of customer interactions, transactions, and feedback.Required Skills and Expectations:1. Excellent communication skills: Ability to effectively communicate with customers, listen attentively, and convey information clearly.2. Sales acumen: Understanding of sales techniques, persuasion, and closing deals.3. Customer service orientation: Focus on providing exceptional service, addressing customer needs, and resolving issues.4. Adaptability: Ability to work in a fast-paced environment, handle multiple calls, and adjust to changing priorities.5. Basic computer skills: Proficiency in using CRM systems, MS Office, and other necessary software for sales and customer management.
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Sales BPO Voice BPO Sales Domestic BPO Hindi BPO Voice Process Inbound Calls Outbound Calling Outbound Sales Outbound Telesales Representative Telesales Executive Customer Care Customer Support
Urgent Openings Kotak 811 (Sales Process)Qualification: HSC / GraduatesFreshers can applyGood Hindi communication and average English requiredSalary: 15,000 in-hand + incentivesRotational week offLocation: Thane, Dhokali NakaTwo rounds of interviewInterested candidates can apply immediately. Contact On: HR Pratiksha - 8698488197 (Call /WhatsApp)
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  • 2 - 2 yrs
  • 3.3 Lac/Yr
  • Rasayani Navi Mumbai
Customer Relationship Sales Process Home Loans
Pay: 22,000.00 - 25,000.00 per monthJob description:Company: Maha Empire PropertiesLocation: Rasayni, MaharashtraDepartment: SalesEmployment Type: Full-timeWorking Hours: 10:30 AM 6:30 PMJob Overview:Maha Empire Properties is looking for a dynamic and result-oriented Sales Manager to handle flat sales at our Rasayni residential project. The candidate will be responsible for achieving sales targets, managing client interactions, and ensuring smooth coordination with the office team.Key Responsibilities:Handle walk-in and inquiry-based sales for residential flats.Conduct site visits, client meetings, and property presentations.Follow up with potential buyers and close sales efficiently.Coordinate with marketing and CRM teams for lead follow-up.Maintain daily sales reports and documentation.Understand customer requirements and suggest suitable units.Achieve monthly and quarterly sales targets.Requirements:1-2 years of experience in flat or real estate project sales.Excellent communication, presentation, and negotiation skills.Strong knowledge of the local market (Rasayni, Panvel, or nearby).Positive and proactive attitude.Salary & Benefits:22,000 25,000 per month + attractive incentivesPerformance-based rewards and career growth opportunitiesWorking Hours: 10:30 AM 6:30 PMCall Now: 7208887774Maha Empire PropertiesJob Type: Full-timeBenefits:Cell phone reimbursement
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Hiring Freshers || Customer Care Executive

Connectyou Financial Services

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Ulwe Navi Mumbai
Sales Process Outbound Calling Customer Service Customer Handling
Hiring for 10 Customer Service Executive Jobs in Ulwe, Navi Mumbai for Freshers,Required Educational Qualification is : 12th Pass with Good knowledge in Sales Process, Outbound Calling, Customer Service, Customer Handling etc.
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  • 1 - 6 yrs
  • 2.3 Lac/Yr
  • Airoli Navi Mumbai
Voice Process Banking Sales Telesales Customer Car Customer Care Call Handling Phone Banking Sales Process
WE ARE HIRING..Company : Yes BankJob Location : Airoli, MumbaiDesignation : Phone Banking OfficerProcess : Outbound Voice Process (Insurance Sales)Qualification : Graduation Experience : 1 to 5 yearsMax age 35 yearsSalary : 18,000 - 29000 Monthly + Other BenefitsJob Role & Responsibilities:-1. Will have to handle calls of the yes bank.2. Solving the queries of the existing customer of yes bank.3. Have to maintain good and healthy relation with the customers.4. Have to pitch them about the banking products.(Insurance)5. This process will be a domestic outbound voice process.Regards,Krupali KambliHR Executive - 9653145058Plada Infotech Service Limited
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Sales Process Cross Selling Sales Voice Process Inbound Outbound Calling Outbound Calls Outbound Calling Banking Process Customer Care Call Center Customer Support Customer Handling Customer Service
Process: AXIS bank - Customer Service / Cross Sales Requirement:- HSC / Graduates can apply - Compulsory English communication - Experience/ Fresher can apply- Salary 16000 inhand and travelling allowance - Rotational weekoff - 2 rounds of interviewHow to Apply ?Contact For More InformationHR Akshada - 9822472894
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  • 0 - 1 yrs
  • Ghansoli Navi Mumbai
Sales Process Sales
FINMECH BUSINESS SERVICES IS HIRING! Position: Lead Generation (Credit Card Sales) Location: Ghansoli, Navi MumbaiWere looking for dynamic and driven individuals to join our team in Lead Generation Credit Card Sales. If you're passionate about sales and looking for a stable, growth-oriented role apply now! Role Highlights: Fixed Shift: 10 AM 7 PM (No Shift Extensions) Salary: 15,000 (In-hand) Rotational Week Off Amazing Incentives Qualification: 12th Pass & Above Language: Candidate should be able to read and understand English Selection Process: Telephonic Interview Only Eligibility: Freshers & Experienced both can apply
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Ghansoli Navi Mumbai
Sales Target Interpersonal Skills Communication
Company Name:- Finmech Business ServicesJob Title: Team Leader - Credit Card Sales Process - ICICI Bank Location: [Ghansoli]Job Type: Full-time(10-7)Salary:- 20k - 28kKey Responsibilities:1. Lead and manage a team of sales agents2. Achieve sales targets and performance metrics3. Monitor and analyze sales metrics.4. Develop and implement sales strategies and process improvements5. Conduct training and coaching sessions for agents6. Handle customer escalations and resolve issues7. Collaborate with clients to understand requirements and preferences8. Ensure compliance with company policies and procedures9. Manage team performance, attendance, and productivity10. Provide feedback and performance evaluationsRequirements:1. 6 months+ of experience in sales, preferably in BPO2.Strong leadership, communication, and interpersonal skills3.Ability to motivate and manage a team4.Analytical and problem-solving skills5.Familiarity with sales software and tools.What We Offer:1. Competitive salary and incentives2. Opportunities for growth and development3. Dynamic work environment4. Recognition and rewards for outstanding performance
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  • 1 - 5 yrs
  • 3.0 Lac/Yr
  • Ghansoli Navi Mumbai
Outbound Calling Sales Process BPO Sales Insurance Sales Mutual Funds Sales Technical Troubleshooting Email Support Executive
Desired Candidate ProfileGraduate/Undergraduate candidates can Apply.Inbound/Outbound/Customer Service/Sales process.BFSI and Technical process.1-5 years of experience in tele sales or related field (outbound calling).Strong knowledge of domestic BPO processes, including outbound sales and telemarketing.Roles and ResponsibilitiesMake outbound calls to potential customers to generate leads and convert them into paying clients.Utilize strong communication skills to build rapport with clients over the phone.Identify customer needs and provide solutions through effective sales pitches.Meet daily/weekly targets set by management for call volume, conversion rates, and revenue generation.Maintain accurate records of all interactions with customers using CRM software.Role: Customer Service & Sales ExecutiveIndustry Type: BPODepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: General Insurance/ Mutual FundRole: BFSI, Investments & Trading - OtherIndustry Type: BPM / BPODepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: BFSI, Investments & Trading - OtherEducationUG: Any Graduate
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Communication Customer Support Sales Chat Support International BPO Voice Process Chat Process Executive Domestic BPO International BPO
The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Sanpada Navi Mumbai
Outbound Calling Inside Sales Voice Process Lead Generation Cold Calling Convincing Power
We are looking for a Telesales Executive to join our team in Sanpada. This is a full-time office-based role suitable for freshers and candidates with up to two years of experience. The ideal candidate should have completed at least the 12th grade and be eager to grow in a sales-driven environment.Key Responsibilities:- Making Outbound Calls: Initiate phone calls to potential customers to present products or services, aiming to generate sales leads and conversions.- Understanding Customer Needs: Listen to customers carefully to identify their requirements and tailor the sales pitch accordingly, ensuring the best matches between their needs and our offerings.- Maintaining Records: Keep accurate records of customer interactions and sales, ensuring that all information is up-to-date in the company's database for future reference.- Achieving Sales Targets: Work towards individual and team sales goals by actively promoting products, following up on leads, and closing sales efficiently.- Providing Excellent Customer Service: Assist customers with any questions or concerns they may have about the products or services, ensuring a positive customer experience throughout the sales process.Required Skills and Expectations:Candidates should have strong communication skills to effectively engage with customers over the phone. A basic understanding of sales principles and techniques is beneficial. The ability to work in a fast-paced environment and handle rejection positively is essential. Candidates must be motivated, target-oriented, and ready to learn and adapt to sales strategies. Basic computer skills are necessary for maintaining records and using the companys CRM system.
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12th Pass Freshers For BPO Telecaller

Conneqt Business Solutions

Domestic BPO Voice Process Call Center Inbound Calling BPO Sales Outbound Calling Inbound Calls Sales Call Tele Caller Tele Sales Officer BPO Voice Sales
Process: BPO Telecaller - Inbound & Outbound ProcessLocation: Thane and Navi MumbaiQualification: Hsc Pass to any graduate Requirement:-Fresher and Experience both can Apply -Salary: 15,000 to 22,000 + Incentives -Avg communication / Good communication To Apply / Candidates meeting the above requirements can apply immediately.Contact on: HR Akshada - 9822472894 (Call /WhatsApp)
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  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Belapur Navi Mumbai
Marketing Online Sales E-Commerce Outbound Calling Chat Process Executive Telesales Executive BPO Telecaller BPO Executive BPO Non Voice International Sales International Non Voice
Sales Executive - International Chat ProcessLocation : Belapur, Navi MumbaiExperience : Freshers / 0-3 YearsJob Type : Full-timeWork Mode : 100% Office-BasedShift Timing : Fixed Day Shift - 9:30 AM to 6:00 PMAbout the Company:BOVIN Technology is a company that specializes in the distribution of world-class brand CPU, RAM,SSD and GPU.With years of development, we become one of the largest IT wholesalers of IT relatedequipment. Our main business is in the area of Business laptop / MacBook/ Gaming laptops andmany more.We have a strong service team located in India, China, Dubai, Hongkong and upcomingother countries. Taking advantage of our strong supply channel and relationship with level onedistributors worldwide. We committed to constantly create value for our partners and our clients.Job Overview:We are seeking motivated and detail-oriented Sales Executives. The role involves interacting withinternational customers through online chat platforms, emails and other methods, understandingtheir requirements, and driving sales through effective written communication.This position is strictly chat-based, with no voice calls and no field work, offering a stable andprofessional office environment.Communicate with international clients and generate the leads. Present and promote company products/services professionally and follow up with thecustomers Understand customer needs and provide appropriate solutions Convert chat interactions into successful sales outcomes Meet assigned performance targets and maintain accurate customer and chat records Ensure quality, compliance, and customer satisfaction standards
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