1) Customer service: Welcoming guests, ensuring timely service, and providing a friendly farewell Reservations: Managing reservations and seating plans, and ensuring tables have adequate furniture and utensils 2) Menu knowledge: Having a good knowledge of the menu and presentation standards, and being able to answer questions about the menu 3) Communication: Communicating with the kitchen about menu questions, wait times, and product availability 4) Team management: Handling daily team member relations, and encouraging problem solving by team members 5) Safety and sanitation: Maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served 6) Inventory: Managing inventory and cost control 7) Training: Training and empowering team members Menu planning: Introducing innovative ideas for generating targeted sales