1) Customer service: Welcoming guests, ensuring timely service, and providing a friendly farewell
Reservations: Managing reservations and seating plans, and ensuring tables have adequate furniture and
utensils
2) Menu knowledge: Having a good knowledge of the menu and presentation standards, and being able to
answer questions about the menu
3) Communication: Communicating with the kitchen about menu questions, wait times, and product
availability
4) Team management: Handling daily team member relations, and encouraging problem solving by team
members
5) Safety and sanitation: Maintaining a safe and sanitary work environment, and ensuring only the highest
quality products are being served
6) Inventory: Managing inventory and cost control
7) Training: Training and empowering team members
Menu planning: Introducing innovative ideas for generating targeted sales