Customer Success Manager Jobs

We are looking for a Customer Success Manager to join our team in Delhi. In this role, you will ensure that our customers have a great experience with our products and services.**Key Responsibilities:**- **Customer Onboarding:** Help new customers set up and understand our products, making their transition smooth and welcoming. - **Customer Support:** Address customer inquiries and resolve issues promptly, ensuring they feel valued and supported throughout their journey.- **Relationship Building:** Build strong relationships with customers to understand their needs and drive satisfaction, encouraging long-term loyalty to our brand.- **Feedback Collection:** Gather customer feedback on their experiences and communicate this information to the team to help improve our offerings.- **Success Tracking:** Monitor customer usage and success metrics to identify trends and proactively assist customers in achieving their goals.**Required Skills and Expectations:**The ideal candidate should have strong communication skills to interact effectively with customers and team members. A problem-solving mindset is essential, allowing you to address customer issues quickly and efficiently. Basic computer skills, including familiarity with tools such as email and chat platforms, are necessary. You should be a team player who is eager to learn and grow, with a positive attitude toward helping others. Lastly, attention to detail is crucial for tracking customer progress and maintaining accurate records. This position is suitable for individuals who have completed at least their 10th grade and have a passion for customer service.

HIRING ALERT!!!Weblink.in is looking for Customer Success Manager Role !!!Job Title: Customer Success ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.The CSM is responsible for:1. Monitoring Renewal Score2. Tracking inquiry consumption3. Identifying renewal-risk customers4. Coordinating with:Sales (for upgrades)Ads/Growth (for extra leads)5. Ensuring:Right leads go to right customersBefore expiry, not after6. Running renewal-save playbooksThey are NOT responsible for closing dealsThey ARE responsible for renewal confidence. Skills Set Required: 410 years in:Customer SuccessAccount ManagementPost-sales ownershipWorked in:SaaSMarketplaceLead-based businessesComfortable with:Excel / Google SheetsDashboardsTalking to sales & ops teamsKnows:CRM systemsRenewal cyclesKey Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Interested Candidates can share their Resume:hr.shruti@weblink.in 8588892578

Job Profile: Customer Success Executive (IoT Solutions) Company: Uptimelinked.com Position: Customer Success Executive Location: Delhi Experience Level: 25 years in Customer Success/Support, preferably in IoT or SaaS industries Employment Type: Full-Time Role Overview: The Customer Success Executive will play a critical role in ensuring that customers derive maximum value from Uptimelinked.coms IoT solutions. You will guide customers through onboarding, ensure solution adoption, and integrate the platform into their daily operations. Your role will also involve measuring tangible and intangible outcomes, building strong customer relationships, and driving continuous improvement for their business success. Key Responsibilities: 1. Onboarding & Adoption: Guide customers through the onboarding process, including device setup, platform training, and operational integration. Develop customized adoption plans tailored to the customers specific industry and operational requirements. Conduct training sessions for stakeholders (factory owners, plant managers, supervisors, and operators) to ensure full utilization of the IoT solution. 2. Customer Engagement: Establish strong relationships with customers by serving as the primary point of contact for all solution-related queries. Collaborate with stakeholders to ensure the solution becomes an integral part of their daily operations. Regularly engage with customers to address challenges, highlight benefits, and ensure satisfaction. 3. Value Realization: Capture tangible outcomes (e.g., increased efficiency, reduced downtime, energy savings) and intangible outcomes (e.g., improved decision-making, enhanced operational visibility) on a regular basis. Work with customers to document baseline performance and measure improvements. Present weekly/monthly reports showcasing the benefits of the solution and identifying additional optimization opportunities. 4. Customer Advocacy:

Roles & Responsibilities:2-4 years of experience in customer success or a similar role. Should have work experiencein the B2B SaaS domain and handling US or UK customers.Proven ability to build and nurture long-term relationships with customers.Experience in effectively managing customer expectations and providing satisfactory service.Have a customer-first mindset and prioritise what matters to them.Ability to listen actively to the customer, and understand their concerns or feedback toprovide proper assistance.Persuasiveness to encourage customers to adopt the new features or recommendedsolutions.Proactiveness in identifying and resolving potential issues a customer might encounter.Ability to collaborate and lead cross-functional teams to deliver excellent customerexperience.Empathetic and perceptive to understand the customers needs and offer timely assistance.In-depth product knowledge to provide effective guidance and support.Exceptional written and verbal communication skills.Efficient time management to meet customer needs in a timely manner.Good to haveStrong industry knowledge to ensure our practices and processes are aligned with theindustry standards.Ability to educate customers on product usage and mentor team members to support theirgrowth.Proficient in promoting the brand and the product through meaningful customerinteractions.Creative thinking skills to come up with innovative solutions for problems faced by ourcustomers.

Job Responsibilities: Drive all post-sales customer engagements to success Drive continuous improvement of customer experience Act as the first point of contact for support Build and expand a robust support team Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes Collaborate with internal partners in Sales, Marketing, Product, etc. Support revenue through cross-sell and up-sell activities Drive new business growth through referral activity and client advocacy Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to customer support Engage in maximum review of support operations via analytics, documentation, reports and metrics Effectively communicate review outcomes to strengthen the team and operations Attract and retain high potential individual contributors into team

Role Description Responsible for collecting KYC documents from Partners/Customers and updating loan account status records. Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat. Responsible for verification of the documents received form the Partners/Customers. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Take accountability to learn and understand about the company products inside and out. Keeping records of customer interactions, transactions, comments, and complaints.Requirements: Effective communication, Interpersonal skills and confident speaking skills. Must be able to effectively communicate and deal with partners/customers. Comfortable with multitask, prioritization and time management. Comfortable working with targets. Adhering to regulatory requirements.Qualifications/Eligibility: Experience working with telephonic document collection team with minimum of one year in financial services or loan operations Knowing Multiple languages will be a added advantage Hindi, English, Telugu, Tamil, Kannada, etc Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

We, at Pric Technology Private Limited , are seeking a passionate and technically adapted individual to join our team as a Creator Success Associate. In this role, you will play a pivotal role in providing technical support, handling queries, marketing support and ensuring the success and satisfaction of our creators.At Pric Technology Private Limited , our mission is to empower creators by providing them with innovative tools and resources to excel in the digital world. As a Creator Success Associate, you will play a crucial role in our team, contributing to our day-to-day efforts and driving the growth of our creator network. This job will provide you with hands-on experience in creator acquisition within the fast-paced startup ecosystem, working alongside a talented and passionate team.Responsibilities:1. Serve as the main point of contact for all technical support queries from our creators.2. Addressing queries and actively participating in and contributing to all relevant WhatsApp groups, fostering a sense of community among our creators.3. Collaborate with creators to understand their goals and challenges.4. Provide marketing support to creators, assisting with the creation of graphics and promotional materials.5. Facilitate broadcasting, ensuring creators are equipped with the necessary tools and resources for effective broadcasts.

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

We are Code of Duty Innovations, a young technology startup (just turned 4 years old), and the proud creators of Askerbot and Ryng - which are high-traffic business-critical enterprise-grade customer engagement platforms servicing millions of transactions a month. We have a small and close-knit team, and were in the process of building a team of committed, creative, and skilled employees.We value attitude over knowledge, although both are very valuable. We believe that if youve got the right attitude, we can take the effort to teach you what we know and also give you the opportunity to learn beyond even our boundaries while you are in our employ. However, As you deal with client's, we want you to posses strong communication and interpersonal skills to keep our core values.Qualifications:Developing and managing a portfolio of Key AccountsBuild long term relationships with clientsBuild strategies with the team to increase product adoption with clientsBe part of the product road map discussion and contribute towards product evolutionAcquire a thorough understanding of key customer needs and requirements

Must be Proficient in Digital Platform.Responsibilities:-- Lower Chum rate;- Major Challenge for Revenue Growth;- Contextual Product Education- Should create guided walkthroughs & onboarding processes;- Monitors product usage;- Major goal must be account expansion;- Develops Healthy Customer Relationship- Enhances Customer Training;- Evaluates and Analyses Customer Needs;- Builds Trust & Transparency with Clients;- Onboards New Clients;- Acts as a Customer Advocate;- Encourages Customers to Upgrade their Products;- Promotes Customer Loyalty;- Provide Customer resolutions quickly;- Promoting the Product & brand in an effective manner;- Has to work with account teams to plan and execute long term account plans to facilitate retention & growth via product and new business unit expansion;- Manage the proactive customer life cycle leading to high rate of renewal & growth.Traits Required: -- Proven track record of meeting & exceeding targets;- Understanding of Enterprise SaaS business motions & customer lifecycle;- Proven ability to develop working relationships at all levels of management, both inside your company & within customer accounts;- Experience with sales, project management, account portfolio planning &prioritization;- Ability to prioritize, multi-task, and perform effectively under pressure;- Excellent written & spoken communication skills;- Possess top-notch organizational and analytical skills, especially with Salesforce/Gainsight knowledge;- Understanding of virtualization and cloud computing (Hypervisors, VMware, Xen);- Track record of successful planning & execution of Executive Business Reviews;- Experience with migration between on-premise & cloud platform;- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat), Microsoft Office, Microsoft 365, Google Workspaces;- Experience in generating expansion opportunity & securing references from your portfolio will be a great advantage.

Bachelor's degree in business, marketing, or a related field. Experience of 4 years, preferably in the context of tendering or government procurement. Deep understanding of the national tendering process in India, including policies, regulations, and compliance requirements. Strong relationship-building and communication skills to interact effectively with customers. Ability to analyse tender specifications, identify customer requirements, and develop tailored strategies. Excellent project management and organizational skills to handle multiple customer accounts simultaneously. Proficiency in data analysis, reporting, and presenting insights to customers.

Consistent Follow up after quotation sent to client till order is confirmedChannel Partners creation and coordinationFinding scope of selling & Upgrading to new software/module in existing clientsTAT management of support callsHand holding clients & closing the deal with a successful software implementation certificate

We are looking for 2 Customer success manager Posts in Mysore, Karnataka, Customer success manager, with deep knowledge in Customer success manager and Required Educational Qualification is : Professional Degree, Post Graduate Diploma, M.Sc

We have vacant of 2 Customer success manager Jobs in Mysore, Karnataka, Customer success manager, Experience Required : 3 Years Educational Qualification : Professional Degree, Post Graduate Diploma, M.Sc Skill Customer success manager etc.

We are looking for 2 Customer success manager Posts in Mysore, Karnataka, Customer success manager, with deep knowledge in Customer success manager and Required Educational Qualification is : Professional Degree, Post Graduate Diploma, M.Sc

Job Openings for 2 Customer success manager Jobs with minimum 3 Years Experience in Mysore, Karnataka, Customer Service Manager, having Educational qualification of : Professional Degree, Post Graduate Diploma with Good knowledge in Customer Service Manager etc.

Job Openings for 2 Customer success manager Jobs with minimum 3 Years Experience in Mysore, Karnataka, Finance Manager, having Educational qualification of : Professional Degree, Post Graduate Diploma with Good knowledge in Finance Manager etc.

ResponsibilitiesPlay an integral role in new business pitches and hold responsibility for the effective on-boarding of new clientsOperate as the lead point of contact for any and all matters specific to your customersDevelop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsorsMine the existing accounts for new business possibilities and utilising available resources to drive account retention and growthProactively assess, clarify, and validate customer needs on an ongoing basis and document as SOWWork cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectivesAnalyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.RequirementsBachelors degree or higher in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school4+ years of experience in enterprise account management or business development in a SaaS companyAbility to provide client service to a large number of client accounts with passion, strong initiatives and positive attitudeAdvanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project managementExcellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environmentsConsultative sales background or experience as a solutions engineer is a plusConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plusStrong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure

ObjectiveThe incumbent would be responsible for increasing customer satisfaction, decreasing churn, and increasing product adoption or opportunities for revenue expansion. Role ResponsibilitiesThe role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc. Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).Producing regular status, and quarterly activity reports to Moglix leadership.Managing support issues and escalations for Moglix customersKey Skills :- Negotiation, Communication, Operations excellence

Hire, train and guide Customer Success Advisors(CSA) to meet expected goals.Set monthly CSA goals and measure results vs. goals.Build and maintain strong customer relationship by providing excellent customer service.Identify performance improvement areas and provide recommendations.Communicate CSA performance levels including areas of concern to management.Develop action plans for improving CSA performance.Follow all company and safety guidelines and policies.Develop business improvement initiatives based on current market trends and competitors.Manage CSA's to achieve company goals and objectives.Experience in team handling at Insurance industry will be an added advantage.Current Agency team managers from Insurance industry are still permitted to work a second part-time job with us.

Key ResponsibilitiesThis position plays a crucial role in lead management, After-sales support, Client documentation, and Accounts receivable.Responsible for managing Client Relationships, Supporting sales and Marketing processes ensuring a smooth client journey from initial to post-sales support.Maintain an ongoing understanding of the clients business environment, competitors, and industry trends to offer proactive solutions.Work closely with the Internal teams, marketing, and sales teams to align strategies and deliver tailored solutions to clients.Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.Provide product training and onboarding.Ensure timely resolution of Client complaints.Document and track Client issues using CRM/ticketing systems.Escalate complex issues to senior teams or management.Collaborate with internal teams (sales, technical, and product).Qualifications:1-2 years of experience in customer-facing roles (support, sales, or account management).Excellent communication, problem-solving, and interpersonal skills.Technical aptitude (familiarity with industry-specific software/hardware).Ability to work in a fast-paced environment.Build strong relationships with customers.Identify upsell/cross-sell opportunities.Conduct regular check-ins and satisfaction surveys.