Role SummaryThe CRM Manager is responsible for managing customer relationships, improving customer experience, and ensuring effective use of CRM systems to support business growth, client retention, and revenue generation.Key ResponsibilitiesCRM Strategy & ManagementDevelop and implement CRM strategies to improve customer engagement and retentionManage and optimize the CRM system to ensure accurate data tracking and reportingAnalyze customer data to identify trends, opportunities, and areas for improvementCustomer Relationship ManagementBuild and maintain strong relationships with clientsEnsure timely communication and follow-up with customersHandle escalations and resolve customer issues efficientlySales & Revenue SupportWork closely with sales and marketing teams to track leads and conversionsMonitor customer lifecycle and ensure maximum client retentionSupport revenue growth through upselling and cross-selling opportunitiesData Management & ReportingMaintain accurate customer records and database hygieneGenerate regular reports on customer activity, sales performance, and retention metricsProvide insights to management for decision-makingTeam Leadership & CoordinationLead and guide the CRM team to achieve targetsAssign tasks, monitor performance, and ensure productivityCoordinate with internal departments for smooth operationsKey Skills RequiredStrong communication and interpersonal skillsProficiency in CRM software and MS ExcelAnalytical and problem-solving skillsLeadership and team management abilitiesAttention to detail and process-oriented mindsetExperience Required3+ years of experience in CRM, customer relationship management, or related roles