Quality Analyst - Noida

Job Role – Quality Analyst

Experience - min 6 months as QA or 1 year as Customer Support Executive in BPO

Job Description

Key Responsibilities:

• Conduct audits of calls, emails, chats, and complaint audits.

• Identify gaps, share feedback with agents/teams, and suggest improvements.

• Maintain audit reports and highlight key findings for management.

• Provide coaching support to improve customer interactions and compliance.

• Ensure adherence to processes, policies, and regulatory standards.

Requirements:

• Graduate degree or equivalent experience.

• Prior QA/auditing experience, preferably in BPO/customer service.

• Strong banking experience in customer service will be preferred.

• Good analytical, communication, and feedback skills.

• Detail-oriented with strong organizational and time management skills.

• Immediate joiners preferred.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc)

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office