Quality Analyst Female 12th Pass Jobs in Bhiwadi

About Us:UDR Design is a luxury home decor brand focused towards exceptional craftsmanship and timeless elegance. Our collections range are designed with the utmost attention to detail and quality. Udaipur uses Indias age old craft techniques to create luxurious modern day heirlooms for homes of discerning consumers around the world. We work with Intricate jewellery casting, sculptural detailing, fine enamel work, glassblowing, stone carving, marquetry & inlay form the soul of our bespoke production.Responsibilities: Review and comment on all initial and pre-production samples, requesting and signing off all product/safety testing/labelling and certification within a critical timeframe Ensure that QA processes are suitably accounted for within the product critical path to meet product launch dates, taking a commercial view where necessary to meet deadlines and manage costs Create supplier guidelines to ensure consistency across sourcing, production, testing, packaging, auditing Undertake necessary supplier/factory visits as and when required. Conduct warehouse inspections as and when required, ensuring suppliers are complying with set AQL Review and analyze customer returns data, sharing information with relevant teams and taking action to improve where necessary Support the marketing/brand teams with accurate product messaging Communicate regularly with suppliers to monitor the production process, ensuring correct procedures are followed and troubleshooting any issues as they arise in a timely manner Work closely with our Finance and Buying teams to understand the suppliers account status, considering credits and debits prior to making decisions Communicating regularly with Buying/Design at each stage of product development and production, highlighting any issues that may affect orders and delivery datesRequirements: Have proven 7+ years of experience in QA/QC, Product Testing or Product regulatory/legislative compliance.

Quality Analyst:- Audit calls, emails and chats. Conduct regular feedback sessions for agents To conduct calibration session with operations and training team. Generating daily, weekly and monthly quality reports. Assistance for continual improvement. Discuss and explain the errors, and quality issues with team and provide guidance for improvement. Dip-check activity on weekly basis. Training NHT batches/Analysing OGT performance. Session basis on CAP & DAP. JCL, Brain storming sessions & Refresher session. Skills & Abilities:- Excellent Communication and written skills Team handling/Management.Interested candidates can share their resumes or call at.Interview Walk- in Details :- Agarwal Packers And Movers ltd. Jamalpur Near Electricity Board Near Amazon NCRU, Nippon Express.Date :- 11 December 2021 (Saturday)

*Hiring for Quality Consultant / Quality Analyst**5 days working weekends off**Location: Gurugram (Work from Office)**Experience: 13 years in international voice or domestic cce**Salary: 1.5 2.75 LPA**Key Responsibilities*Conduct call audits and quality monitoringCoach agents to improve performance and customer experienceEnsure adherence to quality standards and processes*Eligibility*Graduate in any stream6 months international or 18 months domestic process experience (CSA/CSR/CSE)Strong English communication (verbal & written)Willing to work in a 247 international processSkills Required:Quality Audit, Call Monitoring, Quality AnalysisPerks:Travel reimbursementIn-house cafeteria & game zoneFree parkingInterview: 2 video rounds, same-day offer

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills

Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner

Job Title Quality AnalystFunctionCall Centre *Working time *6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed offMinimumEducation . GraduateWork Experience2 Years - 8 YearsMinimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.GenderFemale/ MaleJob Role Can communicate in Hindi and English both. Call Audit (1) Live Call(2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.

We have vacant of 5 Quality Analyst Jobs in Gurugram / Gurgaon, Haryana and Work from Home. Experience Required : 6 Years Educational Qualification : B.Tech/B.E, M.Tech Skill Manual Testing, Quality Monitoring, QA-Quality Assurance, Quality Analysis etc.,

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)