Process Trainer Job Vacancies in Jaipur

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Customer Care Executive - German Voice Process- Jaipur (WFO)Job descriptionGerman level - B2/C1/C2Calling Exp mandatory Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders,respond to inquiriesGerman voice experience of minimum 3 yrs5.5 Days Working

JOB DESCRIPTION PROCESS TRAINERPosition: (BPO) Process TrainerPackage- UPTO 4.5 LPAQualification- Graduate, UndergraduateLocation- JAIPURCandidate Should be Immediate Joiner .JOB DESCRIPTION: Should have experience of working as a Trainer in BPO for minimum 1 year Should know Throughput, Certification & Training related terms Should be aware of Training KPIs & KRAs. Should be well versed with the functions & tasks of Trainer Candidate should be flexible with Rotational Shifts & 5 days working culture. Should have excellent communication skills.

Candidate is required to train on process product , soft skills and call etiquette for ecommerce projects

Graduate with minimum 2-5 years experience in inbound voice process in BPO domain of which 1-2 years should be in a customer service team handling capacity. Good communication skills in English and Hindi. Excellent interpersonal skills, coordination skills, team management skill Good knowledge about the product and working of business and standards Responsible for meeting performance targets by coaching and managing teams Person must make efforts to ensure that all members adhere to SLAs. Manage the team and control the Shrinkage / attrition rates. Data management and analysis Basic computer skills- Ms Word, Excel, PowerPoint. Self-driven

We would need profiles with;Good comms in both English and Hindi, No MTI or RTI , grammatical or pronunciation errorsUG and Graduate from any fieldWork From Office Gurgaon Location6 Days workingMale & Female both can applyFresher and Experienced both can applySalary: Up to 19000 CTC + 2000 Incentive*Day shift for females till 8 PM/ Rotational for males