Key Responsibilities:1. Identify and map potential customers (area-wise and segment-wise) and assess their needs and concerns.2. Develop and implement comprehensive sales and marketing strategies to drive revenue growth.3. Conduct market research and competitor analysis to identify trends and opportunities.4. Segment prospects based on meetings and discussions for targeted follow-ups.5. Schedule transformer health check-ups in coordination with the Team Leader, allocate the team, review findings, prepare standard reports, and submit proposals accordingly.6. Understand customer expectations, pain points, and challenges to tailor solutions.7. Provide technical and commercial clarifications to address customer concerns.8. Review enquiries and RFQs; prepare and submit techno-commercial proposals.9. Drive order closures through mutual agreement on deliverables, timelines, and payment terms.10. Follow up on pending payments to ensure timely collections.11. Coordinate with internal departments (Purchase, Stores, Execution) for order fulfilment.12. Liaise with vendors for timely supply of materials.13. Plan and oversee execution along with the Team Leader, as per the customers schedule.14. Organize seminars and training workshops for customers.15. Perform cold calls to targeted customer segments for business development.16. Track AMC renewals and one-time services; ensure timely follow-ups for order conversion.17. Ensure timely raising and submission of invoices with required documentation.18. Maintain an enquiry databank for follow-ups and historical reference.19. Regularly review the enquiry funnel and align with planned sales targets.20. Manage key/corporate accounts including coordination across multiple locations.21. Maintain strong and lasting customer relationships.22. Work closely with contractors and consultants for ongoing projects and offer relevant services.23. Attend key customer activities like annual shutdowns for coordination and support.Education and Experience Requirements.Education: A Bachelors degree in Electricals Engineering or Diploma in Electrical is required.Experience: A minimum of 3 years of sales and marketing experience in power sector, transformer and HT-LT switchgear services, should have experience of working with the facilities provider, contractors, consultants. The candidate should have a proven track record of meeting deadlines and improving team performance for achieving the targets.Industry Experience: Transformer & Switchgear service experience or in the industry relevant to the role is often required.Skills & Knowledge:1. Strong leadership, communication, and problem-solving skills2. Sound organizational and interpersonal skills3. Ability to multitask in a fast-paced environment4. Proficiency in Microsoft Office, especially Excel and PowerPoint5. Knowledge of safety procedures, work permits, job safety analysis, and industry standards6. Understanding of policies such as workmen compensation, transit insurance, etc.7. Experience in handling PWD/MSEB inspections and customer compliance requirements.8. Coordination with internal teams for billing, material, vendor PO, and payment processesOther requirement:1. Adequate knowledge of safety procedures and operations in the electrical field.2. Knowledge of type of work permits, WMS, Job safety analysis and related compliance.3. Should have knowledge of various standards in the industry and compliances.4. Should have knowledge of various insurances/policies such as Workmen compensation policy, transit insurance etc.5. Should have experience of managing the PWD/MSEB inspections.6. Able to coordinate with internal Accounts, Purchase, Stores department teams for raising the invoices, coordination for the required material, getting the vendor POs and payment done etc..Reporting to: Branch Manager.Providing periodic updates on the status of -1. New enquiry generation and upcoming plans2. Status of live enquiries and customer discussions3. Status of COP development4. Proposal submissions and revisions5. Payment follow-ups and challenges6. Billing vs. targets (weekly/monthly)7. Customer satisfaction and feedback8. Challenges in order closures, technical/pricing issues9. Weekly/monthly visit and health check-up plans10. Competition analysis11. Execution support required (materials, advances, etc.)12. Review of previous customer experience and expectations13. Support required from execution / back office / HOOther requirement:1. Challenges on closing the orders, pricing issues, technical difficulties etc.2. Visit plan for next week / month3. Health checks up plan for the month.4. Competition analysis.5. Support required for executing the existing orders such as material required, advance required etc.6. Discussion on the customer experience/ feedback on the work carried out last week/ month.7. Discussion on customer expectations.8. Support required from team execution team/back office/HO.Work Environment and Conditions.Work Environment: The role is typically based on-site and office for specific time. However, the position is hybrid work options, allowing for a combination of remote and in-office work depending on the job needs.Travel Requirements: The traveling primarily for customer meetings, client interactions, or site visits. Travel is generally expected to be within the region but could occasionally extend to other locations.Work Hours: Standard working hours are from 9 AM to 6 PM, Monday through Saturday, but flexibility may be required to meet work deadlines, including occasional evenings or weekends.
0 - 3 yrs
3.5 Lac/Yr
Customer Care Cons 
Female
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