Manager CRM Job Vacancies in Thane

As a Customer Relationship Manager, you will play a crucial role in fostering strong relationships with our clients in Thane West. Your main responsibility is to ensure customer satisfaction and strengthen our companys reputation through excellent service.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to address their needs and concerns, promoting a positive relationship.- **Customer Feedback Management:** Gather and analyze customer feedback to improve services and tailor solutions to enhance customer experience.- **Problem Resolution:** Act as the first point of contact for any issues, ensuring timely and effective resolution to maintain customer satisfaction.- **Sales Support:** Assist the sales team by providing insights into customer requirements and potential cross-selling or upselling opportunities.- **Relationship Building:** Develop and maintain long-term relationships with key clients to ensure loyalty and retention.**Required Skills and Expectations:**You should have 3 to 5 years of experience in customer relationship management. A Higher or Advanced Diploma is necessary for this role. You must have strong communication and interpersonal skills, enabling you to connect easily with clients. Problem-solving abilities are critical, as you will need to handle customer issues effectively. A positive attitude and a proactive approach towards customer service are essential in ensuring client satisfaction. Proficiency in standard office software and CRM tools will assist you in managing client interactions efficiently. Your ability to work in an office environment and collaborate with team members will contribute to our overall success.

Key ResponsibilitiesDevelop and execute the marketing strategy, annual budget, and offline marketing plans for PEB products, including positioning, messaging, and value proposition for different segments (factories, warehouses, sheds, etc.).Plan, manage, and evaluate marketing campaigns, exhibitions, seminars, and onground promotions, ensuring alignment with business targets and budget constraints.Build and manage relationships with OEMs, channel partners, consultants, contractors, and architects to increase brand visibility and generate qualified leads.Own a designated zone or sector, actively identify opportunities, generate enquiries, and coordinate with estimation, design, and commercial teams to prepare compelling proposals and quotations.Participate in client site visits, conduct followups, provide basic proposal support, and ensure smooth communication between the client and internal teams.Support campaign execution, product samples, collateral creation, and customer database management, maintaining a clean, updated lead and customer repository.Conduct market research on PEB industry trends, competitor offerings, and customer needs, and use insights to refine positioning, pricing, and promotions.Prepare and update promotional materials such as brochures, catalogues, presentations, case studies, and digital content that highlight PEB advantages.Analyze campaign performance, lead quality, and conversion metrics to measure ROI and make databacked recommendations for improving marketing effectiveness.Coordinate with the sales, technical, and operations teams to ensure marketing activities are aligned with project delivery, timelines, and client expectations.Requirements:B.E./B.Tech or MBA in Marketing; 5-10 years in construction/PEB marketing, expertise in offline channel tools (CRM, analytics), strong communication, and industry networking skills.

Job Title: Virtual Relationship Manager (VRM) Female Candidates Only.Salary: Up to 4.5- 5.5 LPA.Job Description:We are seeking dynamic and experienced female professionals to join our team as Virtual Relationship Managers (VRM) at Aditya Birla. The ideal candidate will have a strong background in the BFSI sector, excellent communication skills, and a deep understanding of investment and insurance products.Key Responsibilities:Engage with clients through outbound and inbound calls to provide financial solutions.Promote and sell investment and insurance products, including mutual funds, stocks, and trading services.Maintain and nurture client relationships to ensure customer satisfaction and retention.Achieve sales targets and contribute to the overall growth of the organization.Provide accurate information and guidance on financial products and services.Qualifications:Gender: Female candidates only.Experience: Minimum 1 year of experience in a call center role within the BFSI sector (NBFCs, banks, insurance, mutual funds).Communication Skills: Proficiency in English with a Versant score of 5.Product Knowledge: Strong understanding of investment and insurance products.Preferred Skills:Experience in outbound sales or customer service roles.Ability to handle customer queries and provide effective solutions.Strong interpersonal and negotiation skills.Proficiency in using CRM software and other sales tools.Compensation:Competitive salary up to 5.5 LPA, based on experience and qualifications.Performance-based incentives and bonuses.Comprehensive benefits package, including health insurance and retirement plans.

We Hired CRM Female Number Of Opening 2 One Is Thane And 1 Of Is Kalina Candidate Have Good Communication Skills And Smart Quick Problem Resolver

Cold calling and generate appointment Giving demonstration of the product to the customerAnalysing and improving the lead to closure conversion rate while reducing sales cycle.Meet the given Monthly Sales targetsTurn data and analytics into actionable insights for the Sales and Marketing teamsStreet smart and get things done DNAPreferred experience with any Sales or Markeign CRM CompanyExcellent attention to detail, strong communication skills English and Hindi both written and verbalUnderstanding of the online advertising industry and ecosystem