Customer service: Ensure customer needs are met, complaints are resolved, and service is quick and efficient Sales: Oversee sales activities, promote the store and its products, and implement marketing campaigns Staff management: Recruit, train, supervise, and appraise staff Stock control: Oversee pricing and stock control Budgeting: Manage budgets and maintain statistical and financial records Compliance: Ensure compliance with health and safety legislation Problem solving: Identify the root cause of issues and develop effective solutions