IT Support Engineer Graduate Jobs in Bangalore

Network Support Engineer (calling/voice support) providing remote technical assistance to troubleshoot and resolve network issues, acting as a first or second line of support (L1/L2). Identify, diagnose, and resolve network outages, routing, and switching problems, through voice interaction with clients and ensuring high customer satisfaction, SLA compliance.

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

Job Title: Technical Support Associate L1 / L2Location: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai (Office-based / Remote)Experience: 13 years (Freshers with tech background can apply)Salary: 20,000 35,000/month + Shift AllowanceShift: Rotational / Night (US, UK processes)Responsibilities:Respond to product or service issues via phone/email/chat.Troubleshoot Level 1 issues (login, access, connectivity, settings).Document tickets and escalate complex cases.Ensure resolution within SLAs.Requirements:Strong English communication.Basic understanding of networking, SaaS tools, CRM systems.Knowledge of Zendesk, Freshdesk, or Jira is a plus.Willingness to work night shifts.Perks:Internet reimbursement (for remote).Shift allowance + performance bonus.Certification opportunities (ITIL, etc.). Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Job Openings for 3 Application Support Engineer Jobs with minimum 1 Year Experience in Bangalore, having Educational qualification of Bachelor Degree Or Any Master Degree with Good knowledge in Technical Support, Application Support, App Support, IT Support, Mobile Application Developer, Technical Skills, Software Support, Tool Maintenance etc.

Job descriptionRoles and ResponsibilitiesHelping the customers solve their queries over calls.Providing proper solutions and ensuring utmost customer satisfaction.Provide technical support to the customers.Identifying and fixing issues with software, hardware, networks, or systemsAddressing customer concerns, complaints, and inquiries in a professional and compassionate mannerPreferred candidate profile: immediate joinersSalient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.CTC: 24KEducation & Experience Qualifications for Multiple RequirementsDiploma/GraduateFreshers can also apply.Good Communication & Interpersonal Skills.English + Hindi is mandatoryMode of work: Work from office

ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397

Responsible for the maintenance, configuration, and reliable operation of computer systems,network servers, and virtualization.Install and upgrade computer components and software, manage virtual servers, and integrateautomation processes.Troubleshoot hardware and software errors by running diagnostics, documenting problems andresolutions, prioritizing problems, and assessing impact of issues.Provide documentation and technical specifications to IT staff for planning and implementingnew or upgrades of IT infrastructure.Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations,and related equipment problems are resolved in a timely manner with limited disruptions.Manage and maintain Windows and Linux servers to ensure optimal performance and uptime.Configure, monitor, and troubleshoot IP networks, DHCP, firewalls, and switches.Oversee IT infrastructure security, including Sophos (EDR & Email Protection) andconfigurations.Manage ZhoEngine Desktop Central for endpoint management and patch management.Manage and configure tools under Zoho One suite (CRM, Campaigns, Desk, Email, Work Drive,etc.).Provide advanced administrative support for Microsoft 365 (Exchange Admin Centre,SharePoint, OneDrive).Handle cloud access points using Meraki Cloud solutions.Monitor and manage cloud services via the Azure Portal.Perform hardware troubleshooting for servers, desktops, laptops, and network devices.Conduct software installation, updates, and troubleshooting across various platforms.Ensure timely application of software and system updates through effective patch management.Maintain and monitor IT inventory, including hardware and software assets.Ensure seamless integration of new IT systems and tools into existing infrastructure.Implement and uphold IT security standards and best practices across the organization.Collaborate with cross-functional teams to troubleshoot and resolve system and network

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

1) Diagnose hardware and software problems, and replace defective components.2) Perform data backups and disaster recovery operations.3) Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.4) Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.5) Perform routine network start-up and shutdown procedures, and maintain control records.6) Confer with network users about how to solve existing system problems.7) Install and Configure Printers.8) Maintain logs related to network functions, as well as maintenance and repair records.9) Research new technology, and implement it or recommend its implementation.10) Maintain an inventory of parts for emergency repairs.11) Communicate with clients to determine needs and explain complex issues12) Conduct research and studies on site 13) Manage field activities and implement engineering designs 14) Diagnose construction or machinery problems15) Resolve malfunctions or other crises when they arise16) Oversee repairs and technical improvements 17) Install new systems and technology18) Inspect and test material and machinery for safety19) Ensure proper maintenance of onsite equipment

Hiring for 10 IT Engineer (0-1 years) Jobs in Bangalore, for Freshers, Required Educational Qualification is : B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E with Good knowledge in Service Desk, IT Helpdesk, IT Support etc,

- PC assembling and Disassembling.- PC maintenance and Troubleshooting.- Local and Network Printer installation and troubleshooting.- OS& Driver installation, Updating.- Antivirus Installation & updating.- LAN Troubleshooting.- Install and test desktop software applications and internet browsers.- Test computers to ensure proper functioning of computer systems.- Train end users on usage of computer hardware and software.- Antivirus installation to all desktops and laptops.

IT Support & Facilities Sr Executive Job Description Responsibilities: Provide technical assistance with computer hardware and software for employees. Perform hardware and software installations, configurations, performance metrics and updates for employees as needed. Maintaining databases and ensuring system security. Managing the procurement of products and services and assisting in pricing products or services used by the company. Ensure all records are kept properly and consistently. Communicate, coordinate and build strong relationships with property managers, brokers, vendors and other third parties as per the need. Develop, maintain and analyze, evaluate supplier performance and relationships respectively. Ensure in-office supplies are adequate in quantity and quality. Take care of the employee onboarding and engagement process- welcome kit and goodies dispatch, creation of email ID, maintain employee records from joining to exit. Managing Day to day Operations like - upkeep of facility, effective Housekeeping, Horticulture, Security services etc. Resolving Maintenance related queries of the facilities. To ensure staff supervision & work allocation at the facility. Requirements: Experience range: 3 to 5 years Previous working experience in IT support & Facilities for 3 years. Have experience managing a large scale of employees. Outstanding mathematical and critical thinking skills Excellent communication and presentation skills Strong organizational, interpersonal, and negotiation skills Highly developed attention to detail Good at multitasking. Ability to work independently and in a team environment. Ability to work in a fast-paced environment Proficient in MS Office and relevant software

About Apna Mart Apna Mart - Redefining grocery experience for Bharat (Tier 2+ Cities)Apna Mart (AM) is an omnichannel startup (online and offline) founded by IITians with a technology-enabled, efficient marketing and operations drive. Apna Mart aims to build a growing platform for millions of Kirana stores in India. We are focused on creating a great walk-in experience for all our customers and increase accessibility to a diverse collection of dynamic products at affordable prices in their neighborhood. We intend to thrive as a preferred platform for the new products in the market to reach the right audience through excellent in-store and online support.We are an enthusiastic and passionate team bringing variegated experiences in our unique way to the table. If you are looking for learning and tremendous growth in your work environment, this is the right stop.Roles & Responsibilities Answering Internal/Customer inquiries and listening to their problems/asks Troubleshooting the reported problems Remote support Identifying root causes for the problems and taking corrective and preventive steps. Installation & maintenance of software. Providing training to the internal teams on software and solutions. Product demonstration to internal teams Generating problem reports, logging issues, escalation of critical issues.Requirements 0 to 1 year of escalation handling experience Excellent written communication skills Able to work under pressure Follow instructions, ability to learn and adapt quickly and deliver desired outcome

Installation and configuration of Windows based operating systems (Windows 7,8&10) Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup. Troubleshooting all types of Hardware and software applications problems. Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery. Configuring & troubleshooting of printer, scanner & LAN related issues reported by users Installation and configuring of wireless Data Cards in users laptops. Exposure in Active Directory user creation & deletion Maintenance and Troubleshooting of connectivity problems using Ping, Trace route. Troubleshooting hardware, software & networking problems. User group policies creation & modification Monitoring of virus issues through Symantec Endpoint Protection antivirus. Regular data & mail backup of MS outlook (PST files). Password creation & resetting to end users through remote desktop Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

Our team is looking for an IT analyst to work as a member of our internal technical support team to, process Level 1 technical requests from internal employees over the phone and tickets. Responsibilities: Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information, and technical problems for requests from the internal client base submitted over the phone or automated means. Provide an audit trail of all problems and resolutions (input, monitor, action, close) through the use of required tools. Assume ownership of any IT problem from any internal client and follow the path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements. Follow up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers. Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field. Act as an advocate for internal clients to ensure their needs and concerns are addressed. Follow established procedures for call referral, escalation, and problem resolution. Work cooperatively with other team members to resolve problems to the satisfaction of the administrators. Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team. Perform other duties and responsibilities as assigned. Minimum Requirements Grad Degree (CS or EE a plus). Excellent written and Verbal communication skills. Ability to communicate clearly and effectively with all levels of IT and Non-IT staff via phone, email, and/or IM. Absolute availability and adherence to work shifts as assigned on a 24/7 mode. This includes assignments on weekend support and night shift as per process requirements.

Laptop and Desktop installation &support, Email configuration and backup, Network issue, Printer installation and problem solving, Internet issue solving, User account creation for Active Directory, Exchange Mailboxes and VPN and remote dial-in users

Job Openings for 2 Software Implementation Engineer Jobs with minimum 1 Year Experience in Bangalore / Bengaluru, Karnataka,Basic SQL, HTML, Software Development Life Cycle, having Educational qualification of : B.Tech/B.E with Good knowledge in SQL Server,Software Implementation, Basic SQL, HTML, Software Development Life Cycle etc.

Pls do apply the candidates, with excellent Technical Condition.

2 to 3 years of experience in a similar role, preferably in a network operations center environment.Solid understanding of network protocols, routing, switching, and security concepts.Proficiency in network monitoring and management tools such as SolarWinds, Nagios, or PRTG.Familiarity with network devices and technologies, including routers, switches, firewalls, and load balancers.Basic knowledge of TCP/IP, DHCP, DNS, VPN, and other network protocols.