• installation and configuration of windows based operating systems (windows 7,8&10)
• software installations and troubleshooting of all types of customer oriented field problems, network setting for tcp/ip and internet setup.
• troubleshooting all types of hardware and software applications problems.
• configuring & troubleshooting of desktop/laptops for l1 levels & managing backup and recovery.
• configuring & troubleshooting of printer, scanner & lan related issues reported by users
• installation and configuring of wireless data cards in users laptops.
• exposure in active directory user creation & deletion
• maintenance and troubleshooting of connectivity problems using ping, trace route.
• troubleshooting hardware, software & networking problems.
• user group policies creation & modification
• monitoring of virus issues through symantec endpoint protection antivirus.
• regular data & mail backup of ms outlook (pst files).
• password creation & resetting to end users through remote desktop
• good experience in configuring & troubleshooting of ms outlook 2007/10/13 or outlook express